We’re Hiring: Provisioning Officer!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Provisioning Officer to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Provisioning Officer

Work Arrangement: Work from Home

Location: Any CS Site - Ortigas / Makati / Cebu / Davao / Bacolod / Angeles / Mabalacat

Schedule: Morning Shift

Job Description:

• Submitting and managing the delivery of internet orders (DSL, NBN, Fiber) for new deals, relocations, and upgrading/migrating existing customers
• Submission and managing the delivery of digital voice orders and managing the porting of numbers for new deals, relocations, and existing customers
• Addressing rejections and escalations with orders
• Updating customers through emails and phone calls regarding tech appointments, and progress of orders up until completion and delivery of services
• Updating relevant internal staff on order progression and rejections
• Updating of the companies CRM with the status of the delivery of services
• Working with wholesale providers regarding delivery, porting, modifications and rejections.
• Submitting and managing the cancellation of services from customer requests or due to upgrades

Adding Tariffs and Bill Run Related tasks

• Checking the services once delivered
• Checking the rate cards and adding the corresponding tariff for the plan signed by the customer
• Various Bill run checks and audits
• Updating the Billing system and ending the service tariffs

Qualification and requirements:

• Telco Experience in provisioning
• Case management skills
• Good communication skills both written (business correspondence) and spoken
• Strong Attention to detail
• Fast learner
• Customer service oriented
• Responsiveness to requests

Non-negotiable skills & requirements:

• Telco Experience in provisioning
• Good communication skills both written (business correspondence) and spoken

Perks & Benefits (Work From Home):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment  
• Flexible leave credits which may be used for vacation, emergency and sick leaves  
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled  Superb and exciting Mid-Year Parties – with items to give away and cash prizes!  
• Endless opportunities for career advancement  
• Annual Performance Review with Salary Increase  
• We set you up for success with a company-provided PC/Laptop and fiber internet connection  
• Tech-on-wheels Support  
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues  
• International career growth and connections  
• Unlimited cash incentives for hired referrals  
• Mental Wellness Employee Assistance program through Lifeworks  
• In-house psychiatrist available to support employees' well-being  
• Become part of the Employee Share Units program  
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

• Cloudstaff : Build Your Career, Anywhere
• Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

• Why Cloudstaff is the #1 Workplace?
• • Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• • Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• • Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

• To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.