Job Summary:

The Service Administrator is responsible for providing administrative support to the service department to ensure smooth and efficient operations. This role involves coordinating service requests, maintaining service records, assisting customers with inquiries, and supporting technicians and service staff with documentation and scheduling.

Qualifications:

• Graduate of Business Administration, Office Administration, or any related course.
• With at least 1 year of experience in administrative or service coordination work in an AUTOMOTIVE INDUSTRY is preferred.
• Strong organizational and time management skills.
• Good communication and customer service skills.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Detail-oriented and able to work in a fast-paced environment.

Key Responsibilities:

• Receive and record service requests from clients and internal departments.
• Schedule service appointments and coordinate with technicians regarding job assignments.
• Prepare service documents such as job orders, service reports, and work completion forms.
• Maintain accurate records of service activities, repairs, and maintenance history.
• Monitor ongoing service jobs and provide updates to customers when necessary.
• Coordinate with the parts department regarding required materials and spare parts.
• Ensure all service documentation is complete and properly filed.
• Assist in preparing service reports and operational updates for management.
• Address basic customer concerns and escalate issues to the Service Manager when needed.
• Ensure compliance with company procedures and service standards.