ABOUT THE ROLE

OCIC Consulting International Inc. is a Philippines-based business consultancy specializing in company registration, regulatory compliance, and immigration services for foreign enterprises. We are seeking a motivated Management Trainee – Filipino Chinese to join our Tax Department. This role is specifically tailored for a Filipino-Chinese professional who can effectively bridge the language and cultural gap between Chinese-speaking clients and the Philippine-based team. The ideal candidate will be trained in tax compliance, advisory support, and relationship management through a structured, hands-on training program.

KEY RESPONSIBILITIES

Client Relationship Management & Coordination

• Serve as the dedicated point of contact for Chinese-speaking clients.
• Build and maintain strong, long-term relationships with clients by providing proactive updates, responsive communication, and professional service.
• Conduct client onboarding, needs assessment, and regular account reviews to ensure satisfaction and identify opportunities for additional services.
• Assist clients with the end-to-end process of the existing tax services we offer.

Bilingual Communication & Liaison

• Act as the communication bridge between Chinese-speaking clients and the local Philippine operations team, ensuring accurate translation and interpretation of client requirements.
• Coordinate with internal departments to resolve issues, escalate concerns, and ensure seamless service delivery.
• Prepare status reports, project updates, and client correspondence in both English and Chinese as needed.

Records & Reporting Management

• Maintain organized client files, account records, and service timelines.
• Track key account metrics and report on client satisfaction, renewal rates, and service milestones.

Business Development & Marketing Support

• Identify opportunities to cross-sell or upsell additional services to existing clients, such as immigration assistance, accounting support, or visa processing.
• Support marketing efforts targeting Chinese-speaking business communities in the Philippines and abroad.
• Participate in client meetings, industry events, and networking activities to strengthen OCIC's presence in the Chinese business community.



QUALIFICATIONS

Education & Experience

• Bachelor’s degree in any finance-related course.
• 1–3 years of work experience required; background in consulting, BPO, or client-facing roles is preferred.

Language, Skills & Competencies

• Filipino-Chinese background with strong cultural fluency in both communities.
• Trilingual proficiency: Chinese (Mandarin or Hokkien), English, and Filipino — written and spoken.
• Strong leadership and people management skills; proven ability to develop and mentor a team.
• Basic knowledge of tax compliance, payroll, and government contributions is a strong advantage.
• Proficient in MS Office, familiarity with some BIR-related systems.
• Excellent analytical, written, and verbal communication skills.
• High attention to detail, strong organizational skills, and ability to manage multiple client engagements under deadline pressure.