• Reports directly to the Monitoring Supervisor.
• Provide a customer oriented service to all Franchisees.
• Shows good conduct consistent with the company standards during work and within the company premises.
• To assists daily office needs and general administrative activities.
• Prepare reports as required by department head or superior.
• Maintain appropriate filing systems.
• In charge of answering emails, phone calls and other inquiries.
• Maintain Contact lists and Customer Information.
• Assists in the preparation of regularly scheduled reports.
• Ensures cleanliness and good housekeeping are observed in the area.
• Reports any deviation or untoward incidents to superior immediately.
• Performs other tasks that may be assigned from time to time.

SPECIFIC DUTIES AND RESPONSIBILITIES

• Handles and process initial assessment.
• Handles and updates Soon to Open outlets.
• Updates Newly Open outlets.
• Handles and process event request of franchisees.
• Handles and updates change of delivery address requests.
• Handles and process Renewal of Contract.
• Handles and monitors Marketing fee payment.
• Handles and process Job Order Request.
• Handles Plotting for Job Order and LOI.
• Handles List of Improvements Request.
• Handles and process Transfer of ownership
• Handles and process Price Increase Request.
• Handles and process Delivery Receipt of Job Order/LOI/Renewal request.
• In charge for processing penalty memo and other memos.
• Checking and updating of Masterlist.
• In charge for validating Checklist files of Admins.
• Process cash bond / termination, update the Panda books and masterfiles
• Process Safekeeping/Temporary close and Pull out, update pandabooks and Masterfiles
• Process change concept

• Bachelor's degree in Business Administration (or any business related courses)
• 1 to 2 years of experience
• Proficiency in MS Tools