The Finance Supervisor - Accounts Receivable is responsible for overseeing billing, collections, and receivables management related to customs brokerage, freight forwarding, and logistics services. This role ensures timely invoicing, efficient collection of payments, and accurate recording of revenue, while maintaining strong coordination with Operations and Sales to support cash flow and client satisfaction.

Job Description:

Billing & Invoicing

• Oversee preparation and issuance of invoices for:
• Customs brokerage services
• Freight Forwarding (sea/air)
• Trucking and delivery services
• Warehousing and handling charges
• Reimbursable costs (duties, taxes, port charges, etc.)
• Ensure completeness and accuracy of billing documents (SOA, delivery receipts, proof of delivery, job orders)
• Verify correct application of rates, contacts, and agreed terms per client

Accounts Receivable Management

• Monitor and maintain AR aging reports
• Ensure timely recording of receivables and collections
• Track outstanding balances and follow up on overdue accounts
• Reconcile client accounts and resolve discrepancies

Collections & Client Coordination

• Develop and implement effective collection strategies
• Coordinate with clients regarding billing concerns and payment schedules
• Work closely with Sales and Operations teams to address disputes affecting collections
• Escalate long-outstanding accounts and recommend actions (e.g., credit hold)

Cash Application & Reconciliation

• Ensure accurate and timely posting of collections (cash, checks, bank transfers)
• Reconcile bank deposits with recorded collections
• Monitor unapplied payments and resolve discrepancies promptly

Credit Control

• Review and monitor client credit limits and payment terms
• Evaluate new clients’ creditworthiness in coordination with management
• Recommend credit holds or adjustments based on payment behavior
• Enforce company credit policies

Financial Reporting

• Prepare AR reports including:
• Aging of receivables
• Collection efficiency reports
• Client outstanding summaries
• Assist in month-end closing (revenue recognition and AR reconciliation)
• Provide insights on collection trends and risk accounts

Compliance & Documentation

• Ensure all billing and collection processes comply with company policies and regulatory requirements
• Maintain complete documentation for audit purposes (invoices, ORs, contracts, billing support)
• Support internal and external audits

Team Supervision

• Supervise AR staff (billing and collections team)
• Assign tasks and monitor performance
• Provide training on logistics billing and collection processes
• Conduct performance evaluations and coaching

Process Improvement

• Identify inefficiencies in billing and collection processes
• Recommend automation or system improvements
• Strengthen controls to minimize billing errors and revenue leakage
• Improve turnaround time of invoicing and collections

Key performance Indicators (KPIs)

• Collection efficiency rate
• Aging of receivables (reduction in overdue accounts)
• Billing accuracy rate
• Invoice turnaround time
• Dispute resolution turnaround time

Qualifications

• Bachelor’s Degree in Accountancy, Finance, or related field
• CPA is an advantage
• At least 3-5 years of experience in Accounts Receivable or Billing
• At least 1-2 years in a supervisory role
• Experience in logistics, customs brokerage or freight forwarding is highly preferred

Skills & Competencies

• Strong understanding of logistics billing and cost structures
• Excellent analytical and reconciliation skills
• Strong negotiation and collection skills
• High attention to detail and accuracy
• Good communication and client-handling skills
• Ability to manage multiple accounts and deadlines