Account Manager (Tech/IT)

• Handle inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
• Meet regularly with other team members to discuss progress and find new ways to improve business
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
• Achieves monthly/quarterly/annual sales goals and objectives Providing superb customer service and support.
• Confidently and successfully negotiates and closes deals
• Respond to Request for Proposals (RFP), in timely and accurate fashion
• Work with customers to identify challenges that our products can solve
• Conduct professional and informative sales presentations
• Generate progress reports for clients and senior leaders within the organization
• Build account plans to map out opportunities within an account
• Execute direct marketing campaigns such as cold calling or email marketing
• Share expertise and best practices with new recruits and co-workers
• Participate in coaching sessions to find opportunities for improvement
• Maintain excellent product knowledge and attend or enroll to all training sessions (on-site or online)
• Ensure accurate and complete information is captured in the CRM system. Clean data when appropriate.

Secondary Responsibilities

• Suggest improvements that can be made to increase value of sales and marketing collaterals
• Provide market intelligence to Sales Director and team members to identify product/solution improvement areas
• Gather competitive intelligence regarding pricing and other information
• Attend industry conferences to network and develop industry expertise
• Suggest marketing campaign.

• Bachelor’s degree in Business, IT or related field

• At least 1 year work experience in sales and/or marketing

• Familiarity with sales process, IT/Software

• Familiarity with Solution Selling, Sales Process, and Enterprise Selling

• Knowledge in Sales tools/ CRM (e.g. Salesforce, Pipeline or Zoho)

• Knowledge in leads generation and account planning

• Highly proficient in MS Office applications