Role: Client Delivery Specialist

Responsibilities:

 - Serve as the primary operational POC for assigned client accounts, supporting delivery between client expectations and internal execution.

 - Partner with RCM, Client Success, Implementation, and internal teams to translate operational data into meaningful client narratives.

 - Lead and participate in client meetings, operational touchpoints, and monthly reviews.

 - Monitor operational performance indicators, support root-cause analysis, and track action items for issue resolution.

 - Escalate issues appropriately to the VP of RCM Ops with clear context and recommended next steps.

 - Prepare monthly operational reviews, reporting packages, meeting notes, and client-facing materials.

 - Ensure accurate and timely documentation of client interactions in the Client Tracker.

Qualifications:

 - High School Diploma or GED required; equivalent combination of education and experience considered.

 - 2–4 years of experience in healthcare operations, revenue cycle, medical billing, laboratory administrative staff, or client-facing roles.

 - Knowledge of outpatient and lab revenue cycle processes, insurance billing, and reimbursement methodologies.

 - Strong written and verbal communication skills, with the ability to manage multiple priorities and meet deadlines.

 - Demonstrated problem-solving abilities, organizational skill