Online work from home

Company Profile: A global provider of customer support and business process solutions, delivering customer experience, technical support, and back-office services to clients worldwide. Committed to innovation, operational excellence, and exceptional customer service. 

Position:  Thai Speaking Customer Support 

Industry: BPO Company 

Location: Quezon City 

Salary: Php 100,000 Monthly + Php 20,000 Signing Bonus

Work Schedule: Shifting Schedule

Work setup: Work from home setup or Work onsite

Benefits:

• HMO

• Paid Training

• Performance Incentives

• Paid leave convertible into cash

• Night differential pay

• Life Insurance

• 15 days Sick Leave 

• 15 days Vacation Leave 

• 13th Month Pay 

• Annual Increase

Requirements:

• Filipino nationals who can speak, read, and write in Thai.
• Open to Thai nationals with a Permanent Resident Visa in the Philippines.
• Open to high school graduates, undergraduates, and bachelor's degree holders.
• Customer service experience is an advantage but not required.
• Can start as soon as possible.

Responsibilities:

• Handle customer inquiries via phone, email, and chat in a professional and timely manner.
• Assist Thai customers with order status, product information, returns, and general inquiries.
• Resolve customer concerns and complaints related to deliveries while ensuring customer satisfaction.
• Monitor and track the delivery process, providing updates when necessary.
• Accurately update customer records and transaction details in the system, particularly for Thai-speaking customers.

Recruitment Process:

• Language Assessment  
• Initial Interview (Phone Interview)
• Final Interview with the Hiring Manager
• Job Offer