Chat support

Job Description:

Handle customer concerns via chat and email. Provide accurate resolutions, process requests, update customer information, and maintain proper documentation.

Qualifications: Strong written English, basic computer skills, good typing skills, and willingness to work onsite.

• Handle customer concerns and inquiries through chat, email, or other written communication channels.
• Provide accurate information and appropriate solutions based on company policies and procedures.
• Process customer requests, orders, refunds, account updates, or other transactions as needed.
• Document customer interactions and maintain accurate records in the system.
• Coordinate with other departments to resolve complex customer concerns.
• Meet established quality, productivity, and customer satisfaction targets.
• Maintain professionalism and proper communication when handling customer interactions.