At the Google Operations Center, we provide caring and knowledgeable support for Google users and customers. From troubleshooting product issues to providing around-the-clock advertiser assistance, you can be part of the teams that help Google users and customers solve problems and accomplish their goals. What you’ll do Share your expertise Serve as a trusted product advisor, staying in-the-know about the latest Google product updates and news. Make it personal Be part of a team that acts as the friendly, helpful face to millions of Google users and customers around the world. Save the day, every day Whether you’re helping advertisers get up and running or users get unstuck, solve tough problems for people when they need it most. About GOC Google creates incredible products and services that make the world a better place ― and the Google Operations Center (GOC) provides the customer with solution oriented support to make those products and services come to life. This global operating unit provides world-class operations by employing teams of solution-oriented, trusted advisors to support millions of customers around the world. Our solutions are rooted in technical skill, product expertise, and through deep understanding of our customers’ complex needs. We are looking for a passionate group of people to build this center from the ground up and scale it to level with Google’s global impact. Join us What’s it like to work at GOC? At GOC, we offer an inclusive work environment wherein diversity is celebrated & embraced. You will engage with colleagues who are thoughtful, easy to work with, respectful & inclusive. If you are customer centric, a thought leader & dare to dream, come join us! How we’ll support you We provide industry-leading benefits to help you do your best work. We also take care of you and your family, no matter how you define family. Focusing on Your Health We offer a comprehensive health care program that provides cover for you and your family. You also receive life insurance and other risk benefits. Focus on Your Family We provide 14 weeks paid maternity leave for birth parents and 4 weeks of baby bonding leave for non-birth parents. Focus on Teams We encourage healthy workplaces by offering free meals, fully stocked micro-kitchens, culture clubs and employee resource groups that let you share what you care about. At Google Operations Center, we don’t just accept differences, we celebrate them. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.