To ensure we continue to fulfill our role as a provider of vital services to customers, we are still hiring and continue to recruit top talent to Wells Fargo. However, we have adjusted our hiring practices due to the COVID-19 situation and the related social distancing guidelines. As a result, throughout your application process, you may be asked to connect with us virtually. We encourage you to check our job postings regularly for updates and additions. We’re strong for our customers and communities Wells Fargo &amp; Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo &amp; Company was ranked No. 25 on Fortune’s 2017 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories. Our vision: “We want to satisfy our customers’ financial needs and help them succeed financially.” Wells Fargo’s presence in the Philippines Wells Fargo Enterprise Global Services, LLC - Philippines is a subsidiary branch of Wells Fargo Bank, N.A. and a PEZA-registered company with the core business of providing business processing, corporate, and information technology services for Wells Fargo’s U.S.-based customers. The company started operations in November 2011, with less than 100 team members. Now, the company has over 4,000 team members and continues to grow. It has constructed a three-building facility, all of which are now occupied. Because of growth, the company is building an additional center in Metro Manila. Currently, the company has two recruitment centers: Wells Fargo Center, 1180 Wells Fargo Drive, McKinley Hill, Taguig City and Ground floor, Uptown Cluster 2 Building, 36th Street, Uptown Bonifacio, Taguig City. Wells Fargo’s presence in the Philippines is not new.<ul><li>Wells Fargo opened an office in the Philippines in 1901 to handle money, valuables, and goods by sea.</li><li>In 1918, Wells Fargo’s worldwide express business ended, but banking services continued with foreign correspondent connections to Asia.</li><li>In 1976, Wells Fargo’s Global Financial Institution (GFI) business began providing trade, payments, deposits, credit, and other banking solutions to customers in the country</li></ul> Wells Fargo Enterprise Global Services, LLC – Philippines is an active member of the Information Technology and Business Process Management Association of the Philippines (IBPAP), Global In-house Center Council (GICC) and Contact Center Association of the Philippines (CCAP). Regardless of our growing size, scope, and reach, our common vision and distinct values form the fabric that holds us together wherever we are, whatever we do. As members of the same tea, it doesn’t matter what our respective responsibilities are, our levels or titles, what businesses we’re part of, or where we live or work. Our shared vision and values unite us as One Wells Fargo. We have five primary values that are based on our vision and provide for everything we do:<ul><li>People as a competitive advantage</li><li>Ethics</li><li>What’s right for customers</li><li>Diversity and inclusion</li><li>Leadership</li></ul> We value and support our team members as a competitive advantage. We strive to attract, develop, retain, and motivate the most talented, caring team members who work together as partners across businesses and functions. In hiring, we really don’t care how much people know until we know how much they care. We like to say that we hire for attitude and train for aptitude. We provide the tools and training that team members need to success in their work, and we want them to be responsible and accountable for their businesses and functions. We say expect the best from our team members, and we thank them for their outstanding performance. We say ‘TEAM MEMBERS,’ and not ‘EMPLOYEES,’ because our people are resources to be invested in, not expenses to be managed – and because teamwork is essential to our success in helping customers. Our people enjoy these benefits as Wells Fargo team members and among others: Compensation and benefits:<ul><li>State-of-the-art LEED building</li><li>15% night differential pay for those who are eligible</li><li>Medical coverage for team members and a dependent</li><li>Life insurance coverage for team members with double indemnity in case of accident</li><li>Paid time off and sick leave with option to cash-out or carry over unused paid time-off</li><li>Merit-based compensation or Pay-for-performance</li><li>Continuous learning and development</li><li>Tuition Fee Reimbursement Program</li><li>Wellness programs</li><li>Connect, empower, and learn through the Team Member Network programs like PRIDE Team Member Network and Women’s Network,; Interest Groups such as Dance Company, Pep Squad, Music and Arts Club (MuzArt), Football Club, Camera Club, Men’s and Women’s Basketball team, Men’s and Women’s Volleyball team, Badminton team, Chess Club and Movie Club; and Corporate Sustainability groups that include Pamana – community service, Green Team, and Runners and Riders.</li><li>In-house fitness center and sports court</li><li>Internal shuttle service to and from key point areas</li><li>Parking space and provision for bike racks</li><li>Retirement Plan</li></ul>

Wells Fargo Enterprise Global Services, LLC - Philippines

About this role:Wells Fargo is seeking a Customer Service Manager...In this role, you will:Manage and develop a team of Customer Service Representatives who provide low to moderately complex customer support, and engage key stakeholders and business partners associated with customer serviceIdentify and recommend products for customer service and productivity standards and goals, growth opportunities, and risk control developmentMake decisions and resolve issues regarding escalated customer inquiries to meet business objectivesInterpret and develop standards and goals for customer serviceCollaborate and consult with more experienced management, internal partners, relationship managers, and colleagues to ensure customer satisfactionInteract directly with external customersManage allocation of people and financial resources for customer serviceMentor and guide talent development of direct reports and assist in hiring talentRequired Qualifications, US:Required Qualifications, International:Experience in Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationLeadership experienceDesired Qualifications:7+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education3+ years of leadership experienceWe Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

About this role:Wells Fargo is seeking a Customer Service Manager... In this role, you will:<ul><li>Manage and develop a team of Customer Service Representatives who provide low to moderately complex customer support, and engage key stakeholders and business partners associated with customer service</li><li>Identify and recommend products for customer service and productivity standards and goals, growth opportunities, and risk control development</li><li>Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives</li><li>Interpret and develop standards and goals for customer service</li><li>Collaborate and consult with more experienced management, internal partners, relationship managers, and colleagues to ensure customer satisfaction</li><li>Interact directly with external customers</li><li>Manage allocation of people and financial resources for customer service</li><li>Mentor and guide talent development of direct reports and assist in hiring talent</li></ul> Required Qualifications, US:<ul><li>Required Qualifications, International:</li><li>Experience in Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education</li><li>Leadership experience</li></ul> Desired Qualifications:<ul><li>7+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education</li><li>3+ years of leadership experience</li></ul> We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US:&nbsp;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability,&nbsp;or status as a protected veteran.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Customer Service Manager

About this role:Wells Fargo is seeking a Bilingual Associate Customer Success Representative.In this role, you will:Support customer success and seek ways to improve moderately complex inquiries or issues from customers regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communicationPerform routine tasks such as answering inquiries, resolving problems, and providing a best in class customer experience while adhering to work guidelines, policies, and regulationsRegularly receive direction from management, escalate questions and refer more difficult issues to staffPerform research to resolve moderately complex customer issues including communicating with other departments for issue resolutionInteract with experienced representatives on difficult issuesBe responsible for coaching new hires and less experienced staffRespond to inquiries and issues from customersRequired Qualifications, International:At least 2 years customer service experience in the BPO/Contact Center environmentAt least 2 years in handling a bilingual account (Spanish)Must have finished 2nd year in college with no back subjectsDesired Qualifications:Experience in handling financial accounts preferred but not requiredJob Expectations:Candidates must be amenable to support 24x7 operationsCandidates must also be amenable to work in McKinley Hill, Taguig CityWe Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

About this role:Wells Fargo is seeking a Bilingual Associate Customer Success Representative. In this role, you will:<ul><li>Support customer success and seek ways to improve moderately complex inquiries or issues from customers regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication</li><li>Perform routine tasks such as answering inquiries, resolving problems, and providing a best in class customer experience while adhering to work guidelines, policies, and regulations</li><li>Regularly receive direction from management, escalate questions and refer more difficult issues to staff</li><li>Perform research to resolve moderately complex customer issues including communicating with other departments for issue resolution</li><li>Interact with experienced representatives on difficult issues</li><li>Be responsible for coaching new hires and less experienced staff</li><li>Respond to inquiries and issues from customers</li></ul> Required Qualifications, International:<ul><li>At least 2 years customer service experience in the BPO/Contact Center environment</li><li>At least 2 years in handling a bilingual account (Spanish)</li><li>Must have finished 2nd year in college with no back subjects</li></ul> Desired Qualifications:<ul><li>Experience in handling financial accounts preferred but not required</li></ul> Job Expectations:<ul><li>Candidates must be amenable to support 24x7 operations</li><li>Candidates must also be amenable to work in McKinley Hill, Taguig City</li></ul> ﻿We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US:&nbsp;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability,&nbsp;or status as a protected veteran.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Customer Service Representative Spanish

About this role:Wells Fargo is seeking a Recruiting Associate who is responsible for managing the recruitment selection process. In this role, you will:Participate in recruiting and selecting, contact center, operational, or early career individuals from internal and external sourcesAssist hiring managers in defining and validating key position requirements, sourcing strategies, and reviewing affirmative action goalsReview candidate's information to determine if job qualifications are metConduct interviews and evaluate employment factors such as job experience, education, training, skills, knowledge and abilitiesConsult with management to recommend candidates, starting salariesEnsure a positive candidate experience by providing status updates and information on the companyComplete all process requirements including dispositioning candidates, and ensuring compliance with all policy and regulatory requirementsReceive direction from Recruiting supervisor and exercise judgment within defined parameters while developing understanding of Recruiting functional area, policies, procedures, Human Resources or compliance requirementsProvide information to the management to recommend candidates to move forward in the selection process within Recruiting and Human Resources policyRequired Qualifications:6+ months of Recruiting experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationDesired Qualifications:Candidate must possess at least a Bachelor's/College Degree in Human Resource Management, Business Studies, Administration Management, Psychology or equivalentWith at least 1 year experience in Recruitment and Sourcing or a similar roleExcellent verbal and written communication skillsWillingness to work at McKinley Hill, TaguigWe Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

About this role:Wells Fargo is seeking a Recruiting Associate who is&nbsp;responsible for managing the recruitment selection process.&nbsp; In this role, you will:<ul><li>Participate in recruiting and selecting, contact center, operational, or early career individuals from internal and external sources</li><li>Assist hiring managers in defining and validating key position requirements, sourcing strategies, and reviewing affirmative action goals</li><li>Review candidate's information to determine if job qualifications are met</li><li>Conduct interviews and evaluate employment factors such as job experience, education, training, skills, knowledge and abilities</li><li>Consult with management to recommend candidates, starting salaries</li><li>Ensure a positive candidate experience by providing status updates and information on the company</li><li>Complete all process requirements including dispositioning candidates, and ensuring compliance with all policy and regulatory requirements</li><li>Receive direction from Recruiting supervisor and exercise judgment within defined parameters while developing understanding of Recruiting functional area, policies, procedures, Human Resources or compliance requirements</li><li>Provide information to the management to recommend candidates to move forward in the selection process within Recruiting and Human Resources policy</li></ul> Required Qualifications:<ul><li>6+ months of Recruiting experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education</li></ul> Desired Qualifications:<ul><li>Candidate must possess at least a Bachelor's/College Degree in Human Resource Management, Business Studies, Administration Management, Psychology or equivalent</li><li>With at least 1 year experience in Recruitment and Sourcing or a similar role</li><li>Excellent verbal and written communication skills</li><li>Willingness to work at McKinley Hill, Taguig</li></ul> ﻿We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US:&nbsp;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability,&nbsp;or status as a protected veteran.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Recruiting Associate (Sourcing)

About the RoleResponsible in providing recruitment support throughout the recruitment and selection process from internal and external sources. Functions supported may cover on or more of the following areas: sourcing and screening, skills assessment and exam administration, on-boarding support, routine and ad hoc tasks as needed.Responsibilities:Develops effective working relationships with other HR stakeholders, first level managers and peersScreens profiles in the applicant tracking system and profile candidates to the existing requirements Serves as the focal for prospects, inquiries, and applicants seeking assistance with the admission or assessment processTracks and record communications by phone and email to address requests for information, guidance, application completion and other concernsAssists with facilitating onsite or offsite recruitment eventsAdministers assessments for both internal and external candidatesManaging inventory of assessment IDsManage interview calendars, timelines and scheduling detailsRecruitment Center ManagementPerforms administrative tasks necessary from sourcing, selection, pre-boarding up to reportingManaging inventory of recruitment suppliesCollaborates with Supply Chain Management and Group Third Party Risk Officers in the administration and management of vendor contracts. Follow up with engagement managers in addressing contract risks identified in the assessment process. EssentialQualifications:College Degree is desiredTwo (2) or more years of work experience in a fast paced and professional work environment. Preferably with prior experience in sourcing, staffing administration, recruitment documentation, processes and reports.Must have excellent written and verbal communication skills along with outstanding organizational skills, while maintaining flexibility and efficiency in a fast-paced team-oriented environmentWith strong customer relations skills and work in a large team environment with a high sense of urgencyEnsure excellent and professional service standards and ability to provide the highest level of customer satisfactionProven organizational skills with solid attention to detail and the ability to prioritize and work well in an environment with competing demandsMust be willing to work in midshift (1:00PM to 10:00PM), extended hours and work days if needed as deemed necessary by the businessAbout Wells Fargo India & PhilippinesWells Fargo India & Philippines is a critical component of Wells Fargo’s strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo India & Philippines is primarily an extension of the technology, operations, and corporate support teams of Wells Fargo. It engages in application development and support, testing, other technology functions, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo’s needs. It currently has offices in Bengaluru, Chennai, Hyderabad, and Manila.Department OverviewThe Human Resources and Learning team within the Shared Services department addresses the various needs of the organization by efficiently and effectively delivering HR services, nurturing diverse talent for the company's long-term success.We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

About the RoleResponsible in providing recruitment support throughout the recruitment and selection process from internal and external sources. Functions supported may cover on or more of the following areas: sourcing and screening, skills assessment and exam administration, on-boarding support, routine and ad hoc tasks as needed. Responsibilities:<ul><li>Develops effective working relationships with other HR stakeholders, first level managers and peers</li><li>Screens profiles in the applicant tracking system and profile candidates to the existing requirements&nbsp;</li><li>Serves as the focal for prospects, inquiries, and applicants seeking assistance with the admission or assessment process</li><li>Tracks and record communications by phone and email to address requests for information, guidance, application completion and other concerns</li><li>Assists with facilitating onsite or offsite recruitment events</li><li>Administers assessments for both internal and external candidates</li><li>Managing inventory of assessment IDs</li><li>Manage interview calendars, timelines and scheduling details</li><li>Recruitment Center Management</li><li>Performs administrative tasks necessary from sourcing, selection, pre-boarding up to reporting</li><li>Managing inventory of recruitment supplies</li><li>Collaborates with Supply Chain Management and Group Third Party Risk Officers in the administration and management of vendor contracts. Follow up with engagement managers in addressing contract risks identified in the assessment process.&nbsp;</li></ul> EssentialQualifications:<ul><li>College Degree is desired</li><li>Two (2) or more years of work experience in a fast paced and professional work environment. Preferably with prior experience in sourcing, staffing administration, recruitment documentation, processes and reports.</li><li>Must have excellent written and verbal communication skills along with outstanding organizational skills, while maintaining flexibility and efficiency in a fast-paced team-oriented environment</li><li>With strong customer relations skills and work in a large team environment with a high sense of urgency</li><li>Ensure excellent and professional service standards and ability to provide the highest level of customer satisfaction</li><li>Proven organizational skills with solid attention to detail and the ability to prioritize and work well in an environment with competing demands</li><li>Must be willing to work in midshift (1:00PM to 10:00PM), extended hours and work days if needed as deemed necessary by the business</li></ul> About Wells Fargo India &amp; Philippines Wells Fargo India &amp; Philippines&nbsp;is a critical component of Wells Fargo’s strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo India &amp; Philippines is primarily an extension of the technology, operations, and corporate support teams of Wells Fargo. It engages in application development and support, testing, other technology functions, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo’s needs. It currently has offices in Bengaluru, Chennai, Hyderabad, and Manila.Department OverviewThe Human Resources and Learning team within the Shared Services department addresses the various needs of the organization by efficiently and effectively delivering HR services, nurturing diverse talent for the company's long-term success. We Value Diversity﻿At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US:&nbsp;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability,&nbsp;or status as a protected veteran.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Recruiting Associate

About this role:Wells Fargo is seeking a Customer Service Associate Manager...In this role, you will:Supervise Customer Service Representatives in internal and external customer inquiries, complaints, and disputes resolution tasks and processes to ensure timely completion, quality, and compliance in customer serviceIdentify opportunities for customer service improvement, policy and procedure enhancement, and risk control development in customer serviceMake daily supervisory and tactical decisions and resolve issues related to customers and colleagues, as well as staffing requirements under direction of customer service management, leveraging interpretation of policies and proceduresCollaborate and consult with internal partners, relationship managers, and colleagues to ensure customer satisfactionInteract directly with external customersManage allocation of people and financial resources for customer serviceMentor and guide talent development of direct reports and assist in hiring talentRequired Qualifications, US:Required Qualifications, International:Experience in Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationLeadership experienceDesired Qualifications:5+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education3+ years of leadership experienceJob Expectations:We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

About this role:Wells Fargo is seeking a Customer Service Associate Manager... In this role, you will:<ul><li>Supervise Customer Service Representatives in internal and external customer inquiries, complaints, and disputes resolution tasks and processes to ensure timely completion, quality, and compliance in customer service</li><li>Identify opportunities for customer service improvement, policy and procedure enhancement, and risk control development in customer service</li><li>Make daily supervisory and tactical decisions and resolve issues related to customers and colleagues, as well as staffing requirements under direction of customer service management, leveraging interpretation of policies and procedures</li><li>Collaborate and consult with internal partners, relationship managers, and colleagues to ensure customer satisfaction</li><li>Interact directly with external customers</li><li>Manage allocation of people and financial resources for customer service</li><li>Mentor and guide talent development of direct reports and assist in hiring talent</li></ul> Required Qualifications, US: Required Qualifications, International:<ul><li>Experience in Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education</li><li>Leadership experience</li></ul> Desired Qualifications:<ul><li>5+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education</li><li>3+ years of leadership experience</li></ul> Job Expectations:﻿We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US:&nbsp;All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability,&nbsp;or status as a protected veteran.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Customer Service Associate Manager - Pipeline

View%20all%20current%20job%20opportunities%20at%20Wells%20Fargo%20Enterprise%20Global%20Services,%20LLC%20-%20Philippines%20in%20Philippines%20on%20Bossjob%20-%20Connecting%20pre-screened%20experienced%20professionals%20to%20employers

Wells Fargo Enterprise Global Services, LLC - Philippines

Jobs at Wells Fargo Enterprise Global Services, LLC - Philippines 913