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Wells Fargo Enterprise Global Services, LLC - PhilippinesWells Fargo Enterprise Global Services, LLC - Philippines
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Wells Fargo Enterprise Global Services, LLC - Philippines 

location  Wells Fargo Center, 1180 Wells Fargo Drive, McKinley Hill, Upper Mckinley Road, Metro Manila, Taguig, Philippines

Company Size  > 1000 Industry  Call Center

Website  https://www.wellsfargojobs.com/egs

CompanyLogo

Wells Fargo Enterprise Global Services, LLC - Philippines 

location  Wells Fargo Center, 1180 Wells Fargo Drive, McKinley Hill, Upper Mckinley Road, Metro Manila, Taguig, Philippines
Company Size  > 1000
Industry  Call Center

Company Description

To ensure we continue to fulfill our role as a provider of vital services to customers, we are still hiring and continue to recruit top talent to Wells Fargo. However, we have adjusted our hiring practices due to the COVID-19 situation and the related social distancing guidelines. As a result, throughout your application process, you may be asked to connect with us virtually. We encourage you to check our job postings regularly for updates and additions.


We’re strong for our customers and communities


Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune’s 2017 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.


Our vision: “We want to satisfy our customers’ financial needs and help them succeed financially.”


Wells Fargo’s presence in the Philippines


Wells Fargo Enterprise Global Services, LLC - Philippines is a subsidiary branch of Wells Fargo Bank, N.A. and a PEZA-registered company with the core business of providing business processing, corporate, and information technology services for Wells Fargo’s U.S.-based customers. The company started operations in November 2011, with less than 100 team members. Now, the company has over 4,000 team members and continues to grow. It has constructed a three-building facility, all of which are now occupied.


Because of growth, the company is building an additional center in Metro Manila. Currently, the company has two recruitment centers: Wells Fargo Center, 1180 Wells Fargo Drive, McKinley Hill, Taguig City and Ground floor, Uptown Cluster 2 Building, 36th Street, Uptown Bonifacio, Taguig City.


Wells Fargo’s presence in the Philippines is not new.

  • Wells Fargo opened an office in the Philippines in 1901 to handle money, valuables, and goods by sea.
  • In 1918, Wells Fargo’s worldwide express business ended, but banking services continued with foreign correspondent connections to Asia.
  • In 1976, Wells Fargo’s Global Financial Institution (GFI) business began providing trade, payments, deposits, credit, and other banking solutions to customers in the country


Wells Fargo Enterprise Global Services, LLC – Philippines is an active member of the Information Technology and Business Process Management Association of the Philippines (IBPAP), Global In-house Center Council (GICC) and Contact Center Association of the Philippines (CCAP).


Regardless of our growing size, scope, and reach, our common vision and distinct values form the fabric that holds us together wherever we are, whatever we do. As members of the same tea, it doesn’t matter what our respective responsibilities are, our levels or titles, what businesses we’re part of, or where we live or work.


Our shared vision and values unite us as One Wells Fargo.


We have five primary values that are based on our vision and provide for everything we do:

  • People as a competitive advantage
  • Ethics
  • What’s right for customers
  • Diversity and inclusion
  • Leadership


We value and support our team members as a competitive advantage. We strive to attract, develop, retain, and motivate the most talented, caring team members who work together as partners across businesses and functions. In hiring, we really don’t care how much people know until we know how much they care. We like to say that we hire for attitude and train for aptitude. We provide the tools and training that team members need to success in their work, and we want them to be responsible and accountable for their businesses and functions.


We say expect the best from our team members, and we thank them for their outstanding performance. We say ‘TEAM MEMBERS,’ and not ‘EMPLOYEES,’ because our people are resources to be invested in, not expenses to be managed – and because teamwork is essential to our success in helping customers.


Our people enjoy these benefits as Wells Fargo team members and among others:


Compensation and benefits:

  • State-of-the-art LEED building
  • 15% night differential pay for those who are eligible
  • Medical coverage for team members and a dependent
  • Life insurance coverage for team members with double indemnity in case of accident
  • Paid time off and sick leave with option to cash-out or carry over unused paid time-off
  • Merit-based compensation or Pay-for-performance
  • Continuous learning and development
  • Tuition Fee Reimbursement Program
  • Wellness programs
  • Connect, empower, and learn through the Team Member Network programs like PRIDE Team Member Network and Women’s Network,; Interest Groups such as Dance Company, Pep Squad, Music and Arts Club (MuzArt), Football Club, Camera Club, Men’s and Women’s Basketball team, Men’s and Women’s Volleyball team, Badminton team, Chess Club and Movie Club; and Corporate Sustainability groups that include Pamana – community service, Green Team, and Runners and Riders.
  • In-house fitness center and sports court
  • Internal shuttle service to and from key point areas
  • Parking space and provision for bike racks
  • Retirement Plan

Company Culture

Working Hours: Full-time with either fixed or shifting schedules / which may include SaturdaySpoken Languages: English / Tagalog / SpanishBusiness and Baseline Casual Attire

Benefits

DentalMedicalParkingSportsMiscellaneous AllowanceCompetitive Salary

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