Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.
We have 30,000 customer experience specialists spread out at 70 contact centers across 28 countries, delivering services in 33 languages (including Filipino) to over 350 international brands in various industry verticals.
Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients’ business operations.
Transcom Worldwide Philippines, Inc. is a global customer experience specialist with more than 9,000 customer service representatives or CSR, technical support representatives or TSR, and corporate support specialists spread across its 5 sites in the country, and delivering to international brands in various industry verticals.
The Philippines is home to the ROHQ of Transcom’s Global English Region which oversees businesses in the Philippines, United States, Canada, and the United Kingdom. In April 2018, the ROHQ moved from the 6th floor of Cyberscape Alpha in Ortigas Center to its new location in EDSA.
Transcom has been in the Philippines since 2007. We currently have facilities located in Pasig, Mandaluyong, Iloilo and Bacolod.
Transcom is a global employer in an industry that depends upon strong, resourceful, talented people. We are where your customers are. We are a results focused company. Your progress will be determined by your talent and your contribution to the success of your team and our business.
In return for commitment, hard work and talent, we offer competitive salaries and benefits, high quality training and opportunities to forge a career in a progressive, client focused business.
Our goal is that every employee becomes their own best motivator, and that management’s role in this area is to foster a culture of motivation that is effective in the long term.
Making life simpler by creating smarter people experiences
We are the voice of our clients
– A global service partner who combines passionate human talent with intelligent technology to create smarter people experiences
Our Value Proposition
Passionate about creating smarter people experiences every day