Two of Australia’s leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. TPG Telecom is the second largest telecommunications company listed on the ASX. Combining a mobile network and a fixed line network delivering exceptional performance, TPG Telecom Limited is connecting Australia for the better. Orchid Cybertech Services Inc. (registered name of our Philippines company) is a subsidiary of TPG Telecom Limited. We have been operating since 2005 and our physical office is located in the in Central Business District of Ortigas, Pasig City. We are committed to attracting, developing, and retaining the best people by offering a flexible, diverse, and inclusive workplace where hard work is truly rewarded and multiple opportunities to grow your career. Our team members are passionate about growth, innovation, and collaboration. We are constantly striving to improve and better ourselves so that we can better support our clients. If you have growth mindset and you thrive under pressure, you are probably a great fit for our team! Interested? Send your resume today, we are excited to hear from you! <ul><li>Day Shift - Sleep at night, work by day!</li><li>Publicly Listed Award Winning Telco in Australia</li><li>Top 100 Australian Company</li><li>Well Rewarded - Competitive salary and benefits package</li><li>Career Growth - Talented individuals are promoted internally and given the opportunity to manage</li></ul> TPG Telecom is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

TPG Telecom

Competitive salary package including allowances + healthcare + incentives and a Sign On BonusTemporary work from home during Community Quarantine for successful applicants with a stable internet connection >10 Mbps speed.The Customer Experience Support primary function is to own issues and queries end to end, provide a single point of contact, and proactively assist customers to avoid or reduce problem occurrence. High level responsibilities include:Provide first level contact via call and/or email.Provide high-quality technical support and assist customers with regards to their order, account and billing inquiriesEnsure all activity and relevant information is accurately recorded, including updating tickets with notes in all instancesProvide timely updates to the customer regarding the status of their queries and/or issuesLodge support tickets and assign to responsible support groupsFollow agreed operational processes & proceduresEngage internal and external parties to drive issues through to resolutionProperly escalate unresolved queries to the next level of support How we workAs a combined business we have several amazing brands across fixed and mobile, these are the principals we are using to help us create something even better together.What makes TPG great is our people, we are a strong and mighty team that do a lot and we do it well. TPG is a Company where you can truly gain experience in a dynamic and diverse work environment. Working at TPG means taking on new and exciting challenges that help you grow and develop your career.Interested? Send your resume today, we are excited to hear from you!TPG Philippines is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.#LI-CP1Job Qualifications:Candidate must possess a Bachelor’s/College Degree in IT/Computer related course. Fresh Graduates are welcome to apply!Experience gained from Telecommunication OR Information Technology industry supporting networking services & products is an advantageMust know concept of network (LAN, WAN) and VoIP (CISCO knowledge is preferred but not a necessity)Active interest in learning and maintaining technical skills & knowledgeStrong verbal and written English communication skillsGood interpersonal skills and able to work within the team

<ul><li>Competitive salary package including allowances + healthcare + incentives and a Sign On Bonus</li><li>Temporary work from home during Community Quarantine for successful applicants with a stable internet connection &gt;10 Mbps speed.</li></ul> The Customer Experience Support primary function is to own issues and queries end to end, provide a single point of contact, and proactively assist customers to avoid or reduce problem occurrence. High level responsibilities include:<ul><li>Provide first level contact via call and/or email.</li><li>Provide high-quality technical support and assist customers with regards to their order, account and billing inquiries</li><li>Ensure all activity and relevant information is accurately recorded, including updating tickets with notes in all instances</li><li>Provide timely updates to the customer regarding the status of their queries and/or issues</li><li>Lodge support tickets and assign to responsible support groups</li><li>Follow agreed operational processes &amp; procedures</li><li>Engage internal and external parties to drive issues through to resolution</li><li>Properly escalate unresolved queries to the next level of support</li></ul>&nbsp;How we workAs a combined business we have several amazing brands across fixed and mobile, these are the principals we are using to help us create something even better together.What makes TPG great is our people, we are a strong and mighty team that do a lot and we do it well. TPG is a Company where you can truly gain experience in a dynamic and diverse work environment. Working at TPG means taking on new and exciting challenges that help you grow and develop your career.Interested? Send your resume today, we are excited to hear from you!TPG Philippines is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.#LI-CP1Job Qualifications:<ul><li>Candidate must possess a Bachelor’s/College Degree in IT/Computer related course.&nbsp;Fresh Graduates are welcome to apply!</li><li>Experience gained from Telecommunication OR Information Technology industry supporting networking services &amp; products is an advantage</li><li>Must know concept of network (LAN, WAN) and VoIP (CISCO knowledge is preferred but not a necessity)</li><li>Active interest in learning and maintaining technical skills &amp; knowledge</li><li>Strong verbal and written English communication skills</li><li>Good interpersonal skills and able to work within the team</li></ul>

Customer Experience Support

Two of Australia’s leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. TPG Telecom is the second largest telecommunications company listed on the ASX. Combining a mobile network and a fixed line network delivering exceptional performance, TPG Telecom Limited is connecting Australia for the better.We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG Telecom. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.The successful applicant will:Be a champion for our people and customersBe a great listener and a quick learnerDemonstrate a high level of professionalism in all aspects of their roleDemonstrate attention to detail in your workShow solid analytical skills, understanding how behaviours drive our metric performanceHave good mentoring, coaching, and training skillsHave very good communication skills (both verbal and written)Have very good presentation skillsDemonstrate a detailed knowledge of our processes and proceduresThis role will include (but not limited to):Reviewing our customer interactions (inbound / outbound calls, email comms) and drive continuous customer improvement through insights and actionsSupporting our customers through initial escalations / complaint resolutions / approvalsDeveloping our CSRs through mentoring, coaching and / or training and driving performance through the various methodologiesSupporting the leadership team continuously improve the culture of your team and the Contact CentreFacilitate team meetings / participate in focus groupsPerformance Management (Formal and Informal)How we workAs a combined business we have several amazing brands across fixed and mobile, these are the principals we are using to help us create something even better together.What makes TPG great is our people, we are a strong and mighty team that do a lot and we do it well. TPG is a Company where you can truly gain experience in a dynamic and diverse work environment. Working at TPG means taking on new and exciting challenges that help you grow and develop your career. Interested? Send your resume today, we are excited to hear from you!TPG Philippines is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19.#LI-JM1QualificationsMust have at least 3 years' experience as a Team Lead in a BPO environmentLeadership experience for a Telco billing team will be an edgeMust have strong leadership and coaching skillsKnowledge of billing procedures

Two of Australia’s leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. TPG Telecom is the second largest telecommunications company listed on the ASX. Combining a mobile network and a fixed line network delivering exceptional performance, TPG Telecom Limited is connecting Australia for the better.We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG Telecom. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.The successful applicant will:<ul><li>Be a champion for our people and customers</li><li>Be a great listener and a quick learner</li><li>Demonstrate a high level of professionalism in all aspects of their role</li><li>Demonstrate attention to detail in your work</li><li>Show solid analytical skills, understanding how behaviours drive our metric performance</li><li>Have good mentoring, coaching, and training skills</li><li>Have very good communication skills (both verbal and written)</li><li>Have very good presentation skills</li><li>Demonstrate a detailed knowledge of our processes and procedures</li></ul>This role will include (but not limited to):<ul><li>Reviewing our customer interactions (inbound / outbound calls, email comms) and drive continuous customer improvement through insights and actions</li><li>Supporting our customers through initial escalations / complaint resolutions / approvals</li><li>Developing our CSRs through mentoring, coaching and / or training and driving performance through the various methodologies</li><li>Supporting the leadership team continuously improve the culture of your team and the Contact Centre</li><li>Facilitate team meetings / participate in focus groups</li><li>Performance Management (Formal and Informal)</li></ul> How we workAs a combined business we have several amazing brands across fixed and mobile, these are the principals we are using to help us create something even better together.What makes TPG great is our people, we are a strong and mighty team that do a lot and we do it well. TPG is a Company where you can truly gain experience in a dynamic and diverse work environment. Working at TPG means taking on new and exciting challenges that help you grow and develop your career.&nbsp;Interested? Send your resume today, we are excited to hear from you!TPG Philippines is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19.#LI-JM1Qualifications<ul><li>Must have at least 3 years' experience as a Team Lead in a BPO environment</li><li>Leadership experience for a Telco billing team will be an edge</li><li>Must have strong leadership and coaching skills</li><li>Knowledge of billing procedures</li></ul>

Team Leader - Billing

Two of Australia’s leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. TPG Telecom is the second largest telecommunications company listed on the ASX. Combining a mobile network and a fixed line network delivering exceptional performance, TPG Telecom Limited is connecting Australia for the better.We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG Telecom. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.Responsibilities·     Respond to HR enquiries, referring matters to the appropriate HR team member when necessary·     Assist in the preparation of HR documentation and correspondence as required·     Provide general administration support to HR team associated with all generalist human resource functions including but not limited: internal recruitment and selection, employee departures and terminations, performance management, learning and development·     Prepare new employee packs and new employee files·     Supervise HR inventory assets and receive logistics HR supplies·     Identify process issues and recommend changes to address non-compliance or risk drivers·     Maintain electronic and hard copy employee records including printing, scanning, uploading, collating and filing of documentation·     Archiving of HR documentation in accordance with legislative requirements·     Ensure all information related to workers are kept confidential·     Undertake other general administration tasks as required by the PE Manager·     Contribute to developing a culturally safe workplace·     Participate in organization wide, site based and team meetings, collaborative planning activities and other meetings or activities relevant to position·     Contributing to the continuous improvement of systems and processes ensuring services meet professional and industry standards·     Equity and diversity responsibilities as identified in organizational policies and procedureHow we workAs a combined business we have several amazing brands across fixed and mobile, these are the principals we are using to help us create something even better together.What makes TPG great is our people, we are a strong and mighty team that do a lot and we do it well. TPG is a Company where you can truly gain experience in a dynamic and diverse work environment. Working at TPG means taking on new and exciting challenges that help you grow and develop your career. Interested? Send your resume today, we are excited to hear from you!TPG Philippines is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. #LI-CP1Knowledge & Experience·     Must be a graduate of Psychology, Human Resources Management or any Business-related course·     Must have at least 2-3 years HR experience as HR and Admin·     Experience in a BPO environment as HR will be an edge·     Able to work autonomously to meet deadlines·     High attention to details·     Strong analytic skills with the ability to assess, understand and draw correlations and conclusion·     Collaborative and consultative work style, with the ability to develop solid working relationships with the business whilst maintaining independence·     Self-motivated with excellent time management and the ability to prioritize workload and work with limited supervision·     Proficient in the use of Excel, PowerPoint and other Microsoft products·     Strong organizational skills and time management·     Ability to interact with staff members on various levels and maintain confidentiality

Two of Australia’s leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. TPG Telecom is the second largest telecommunications company listed on the ASX. Combining a mobile network and a fixed line network delivering exceptional performance, TPG Telecom Limited is connecting Australia for the better.We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG Telecom. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves. Responsibilities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Respond to HR enquiries, referring matters to the appropriate HR team member when necessary·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assist in the preparation of HR documentation and correspondence as required·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide general administration support to HR team associated&nbsp;with all generalist human resource functions including but not limited: internal recruitment and selection, employee departures and terminations, performance management, learning and development·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Prepare new employee packs and new employee files·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Supervise HR inventory assets and receive logistics HR supplies·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify process issues and recommend changes to address non-compliance or risk drivers·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Maintain electronic and hard copy employee records including printing, scanning, uploading, collating and filing of documentation·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Archiving of HR documentation in accordance with legislative requirements·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure all information related to workers are kept confidential·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Undertake other general administration tasks as required by the PE Manager·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Contribute to developing a culturally safe workplace·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participate in organization wide, site based and team meetings, collaborative planning activities and other meetings or activities relevant to position·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Contributing to the continuous improvement of systems and processes ensuring services meet professional and industry standards·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Equity and diversity responsibilities as identified in organizational policies and procedure How we workAs a combined business we have several amazing brands across fixed and mobile, these are the principals we are using to help us create something even better together.What makes TPG great is our people, we are a strong and mighty team that do a lot and we do it well. TPG is a Company where you can truly gain experience in a dynamic and diverse work environment. Working at TPG means taking on new and exciting challenges that help you grow and develop your career.&nbsp;Interested? Send your resume today, we are excited to hear from you! TPG Philippines is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. #LI-CP1Knowledge &amp; Experience·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Must be a graduate of Psychology, Human Resources Management or any Business-related course·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Must have at least 2-3 years HR experience as HR and Admin·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience in a BPO environment as HR will be an edge·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Able to work autonomously to meet deadlines·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;High attention to details·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong analytic skills with the ability to assess, understand and draw correlations and conclusion·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Collaborative and consultative work style, with the ability to develop solid working relationships with the business whilst maintaining independence·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Self-motivated with excellent time management and the ability to prioritize workload and work with limited supervision·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficient in the use of Excel, PowerPoint and other Microsoft products·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong organizational skills and time management·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to interact with staff members on various levels and maintain confidentiality

Human Resource and Admin Specialist

Two of Australia’s leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. TPG Telecom is the second largest telecommunications company listed on the ASX. Combining a mobile network and a fixed line network delivering exceptional performance, TPG Telecom Limited is connecting Australia for the better.We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG Telecom. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.Essential Functions:Records and/or validates company transactionsAssist in the preparation of company financial reportsPost entries to the general ledger and manage month-end/ adjusting entriesMaintain company’s book of accountsPrepare annual government reports and ensures monthly and quarterly complianceValidates company disbursements and monitor payment releaseProvide functional support on ERP implementationPrepare audit schedules and assist during external auditMaintains accounting controls by preparing and recommending policies and proceduresHelps resolve daily accounting problemsHandle other accounting tasksRequired Skills:Excellent time management skillsStrong problem-solving and analytical skillsProficient in MS Excel and MS WordGood communication skillsQualifications Graduate of Bachelor's Degree in AccountancyMust be a Certified Public Accountant (CPA)Minimum 5 years’ experience in Financial Reporting and TaxationExperience in ERP and software implementationStrong understanding and knowledge of accounting principles, practices, standards, laws and regulationsAbility to act and operate independently with minimal supervisionAbility to multi-task and prioritize work effectivelyHigh attention to details

Two of Australia’s leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. TPG Telecom is the second largest telecommunications company listed on the ASX. Combining a mobile network and a fixed line network delivering exceptional performance, TPG Telecom Limited is connecting Australia for the better.We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG Telecom. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves. Essential Functions:<ul><li>Records and/or validates company transactions</li><li>Assist in the preparation of company financial reports</li><li>Post entries to the general ledger and manage month-end/ adjusting entries</li><li>Maintain company’s book of accounts</li><li>Prepare annual government reports and ensures monthly and quarterly compliance</li><li>Validates company disbursements and monitor payment release</li><li>Provide functional support on ERP implementation</li><li>Prepare audit schedules and assist during external audit</li><li>Maintains accounting controls by preparing and recommending policies and procedures</li><li>Helps resolve daily accounting problems</li><li>Handle other accounting tasks</li></ul>Required Skills:<ul><li>Excellent time management skills</li><li>Strong problem-solving and analytical skills</li><li>Proficient in MS Excel and MS Word</li><li>Good communication skills</li></ul> Qualifications <ul><li>Graduate of Bachelor's Degree in Accountancy</li><li>Must be a Certified Public Accountant (CPA)</li><li>Minimum 5 years’ experience in Financial Reporting and Taxation</li><li>Experience in ERP and software implementation</li><li>Strong understanding and knowledge of accounting principles, practices, standards, laws and regulations</li><li>Ability to act and operate independently with minimal supervision</li><li>Ability to multi-task and prioritize work effectively</li><li>High attention to details</li></ul>

Senior Accountant

Two of Australia’s leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. TPG Telecom is the second largest telecommunications company listed on the ASX. Combining a mobile network and a fixed line network delivering exceptional performance, TPG Telecom Limited is connecting Australia for the better.We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG Telecom. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.RESPONSIBILITIESManages first-line team leaders who are responsible for managing the day-to-day operations of a teams handling customer inquiries and issues.· Ensures that KPIs, metrics and overall satisfaction goals for both customer and employees are met.· Coaches and mentors team supervisors, as well as maximizing people retention strategies,· Establish metrics and development plans for the team, providing regular performance feedback throughout the year.· Timely management and responsiveness to channel support queries and escalations related to systems, processes and communication.· Accountable for change management of go to market, customer experience, system and process improvement initiatives.How we workAs a combined business we have several amazing brands across fixed and mobile, these are the principals we are using to help us create something even better together.What makes TPG great is our people, we are a strong and mighty team that do a lot and we do it well. TPG is a Company where you can truly gain experience in a dynamic and diverse work environment. Working at TPG means taking on new and exciting challenges that help you grow and develop your career. Interested? Send your resume today, we are excited to hear from you!TPG Philippines is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. #LI-CP1QUALIFICATIONS· Bachelor’s degree qualification· At least 3 years-experience at a managerial level in telecommunications contact centre operations· With 4+ years related leadership experience in a call center, with at least 1 year in a Retentions line of business· Has had Call Center experience supporting technology [hardware/software] or telecom products.· Proven track record in executing action plans to yield positive Retentions results· Advanced expertise in people management practices including training, coaching & development,· Strong knowledge of Quality assurance and business improvement processes· Demonstrated ability to make sound business decisions· Flexibility to adapt and change in a dynamic business environment· Ability to communicate and interact with a diverse range of people· Project management skills and knowledge of available tools is desirable.

Two of Australia’s leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. TPG Telecom is the second largest telecommunications company listed on the ASX. Combining a mobile network and a fixed line network delivering exceptional performance, TPG Telecom Limited is connecting Australia for the better.We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG Telecom. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves. RESPONSIBILITIESManages first-line team leaders who are responsible for managing the day-to-day operations of a teams handling customer inquiries and issues.· Ensures that KPIs, metrics and overall satisfaction goals for both customer and employees are met.· Coaches and mentors team supervisors, as well as maximizing people retention strategies,· Establish metrics and development plans for the team, providing regular performance feedback throughout the year.· Timely management and responsiveness to channel support queries and escalations related to systems, processes and communication.· Accountable for change management of go to market, customer experience, system and process improvement initiatives. How we workAs a combined business we have several amazing brands across fixed and mobile, these are the principals we are using to help us create something even better together.What makes TPG great is our people, we are a strong and mighty team that do a lot and we do it well. TPG is a Company where you can truly gain experience in a dynamic and diverse work environment. Working at TPG means taking on new and exciting challenges that help you grow and develop your career.&nbsp;Interested? Send your resume today, we are excited to hear from you! TPG Philippines is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. #LI-CP1QUALIFICATIONS· Bachelor’s degree qualification· At least 3 years-experience at a managerial level in telecommunications contact centre operations· With 4+ years related leadership experience in a call center, with at least 1 year in a Retentions line of business· Has had Call Center experience supporting technology [hardware/software] or telecom products.· Proven track record in executing action plans to yield positive Retentions results· Advanced expertise in people management practices including training, coaching &amp; development,· Strong knowledge of Quality assurance and business improvement processes· Demonstrated ability to make sound business decisions· Flexibility to adapt and change in a dynamic business environment· Ability to communicate and interact with a diverse range of people· Project management skills and knowledge of available tools is desirable.

Operations Manager - Retentions

Two of Australia’s leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. TPG Telecom is the second largest telecommunications company listed on the ASX. Combining a mobile network and a fixed line network delivering exceptional performance, TPG Telecom Limited is connecting Australia for the better.We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG Telecom. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.Role purpose:Prepares government remittance report. Process and computes SSS Sickness and Maternity Benefit. Assist employees with their concerns regarding government mandated benefit. Personally, coordinates with the office of SSS, Philheath and Pagibig on related matters.Position Responsibilities:• Prepares SSS remittance report thru PRN• Processing of sickness, maternity notification, reimbursement and other documents necessary to resolve staff concerns at SSS Pioneer Branch• Process computation of SSS sickness and maternity benefit• Validate the SSS number of new hires if correct and verify with HRIS Team for those with incomplete or incorrect numbers• Encode the SSS number of new hires and submit R1A online• Certification of salary loans applied by staffs through their SSS online account.• Update loan monitoring report, stop deduction, loan renewal and loan balance• Prepare loan template for upload to payroll system• Informing staffs via email the crediting of sickness and maternity benefit thru their payroll account.HDMF• Prepares HDMF remittance report• Coordinate with Pag-ibig the correct MID numbers of new hires and verify with HRIS Team for those with incomplete or incorrect numbers• Approved and releasing of MPL loan application form as requested by staffs• Prepare COE for Pag-ibig Housing Loan • Update loan monitoring report, stop deduction, loan renewal and loan balance• Prepare loan template for upload to payroll system• Validation of MP2 account numberPhilhealth• Prepares PHIC remittance report thru EPRS• Submission of ER2 at the Philhealth branch to report them under the company• Validate the Philhealth numbers of new hires and verify with HRIS Team for those with incomplete or incorrect numbers• Provide Certificate of Contribution, MDR, CSF and CF1 as requested by staffs that will avail their Philhealth benefit.• Request MDR of all employees under the company• Encode Philhealth numbers of new hires through EPRHow we workAs a combined business we have several amazing brands across fixed and mobile, these are the principals we are using to help us create something even better together.What makes TPG great is our people, we are a strong and mighty team that do a lot and we do it well. TPG is a Company where you can truly gain experience in a dynamic and diverse work environment. Working at TPG means taking on new and exciting challenges that help you grow and develop your career.Qualifications• Graduate of bachelor’s degree in Accountancy or any Business-Related Course• Minimum of 2 years' experience in Benefits Administration• Minimum of 2 years' experience processing any and all documents related to SSS, HDMF, and Philhealth• Must have experience coordinating with SSS, HDMF, and Philhealth• Excellent attention to details• Intermediate to advanced proficiency in MS Excel and other MS Office applications• Good Analytical Skills• Data Entry skills• Good communication skills• Ability to act and operate independently with minimal supervision

Two of Australia’s leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. TPG Telecom is the second largest telecommunications company listed on the ASX. Combining a mobile network and a fixed line network delivering exceptional performance, TPG Telecom Limited is connecting Australia for the better.We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG Telecom. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.Role purpose:Prepares government remittance report. Process and computes SSS Sickness and Maternity Benefit. Assist employees with their concerns regarding government mandated benefit. Personally, coordinates with the office of SSS, Philheath and Pagibig on related matters. Position Responsibilities:• Prepares SSS remittance report thru PRN• Processing of sickness, maternity notification, reimbursement and other documents necessary to resolve staff concerns at SSS Pioneer Branch• Process computation of SSS sickness and maternity benefit• Validate the SSS number of new hires if correct and verify with HRIS Team for those with incomplete or incorrect numbers• Encode the SSS number of new hires and submit R1A online• Certification of salary loans applied by staffs through their SSS online account.• Update loan monitoring report, stop deduction, loan renewal and loan balance• Prepare loan template for upload to payroll system• Informing staffs via email the crediting of sickness and maternity benefit thru their payroll account. HDMF• Prepares HDMF remittance report• Coordinate with Pag-ibig the correct MID numbers of new hires and verify with HRIS Team for those with incomplete or incorrect numbers• Approved and releasing of MPL loan application form as requested by staffs• Prepare COE for Pag-ibig Housing Loan • Update loan monitoring report, stop deduction, loan renewal and loan balance• Prepare loan template for upload to payroll system• Validation of MP2 account number Philhealth• Prepares PHIC remittance report thru EPRS• Submission of ER2 at the Philhealth branch to report them under the company• Validate the Philhealth numbers of new hires and verify with HRIS Team for those with incomplete or incorrect numbers• Provide Certificate of Contribution, MDR, CSF and CF1 as requested by staffs that will avail their Philhealth benefit.• Request MDR of all employees under the company• Encode Philhealth numbers of new hires through EPR How we workAs a combined business we have several amazing brands across fixed and mobile, these are the principals we are using to help us create something even better together.What makes TPG great is our people, we are a strong and mighty team that do a lot and we do it well. TPG is a Company where you can truly gain experience in a dynamic and diverse work environment. Working at TPG means taking on new and exciting challenges that help you grow and develop your career.Qualifications• Graduate of bachelor’s degree in Accountancy or any Business-Related Course• Minimum of 2 years' experience in Benefits Administration• Minimum of 2 years' experience processing any and all documents related to SSS, HDMF, and Philhealth• Must have experience coordinating with SSS, HDMF, and Philhealth• Excellent attention to details• Intermediate to advanced proficiency in MS Excel and other MS Office applications• Good Analytical Skills• Data Entry skills• Good communication skills• Ability to act and operate independently with minimal supervision

Compensation and Benefits Staff

Two of Australia’s leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. TPG Telecom is the second largest telecommunications company listed on the ASX. Combining a mobile network and a fixed line network delivering exceptional performance, TPG Telecom Limited is connecting Australia for the better.We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG Telecom. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.Job Responsibilities: Validation of work hours and attendance of employees.Checking of payroll information and documentation before processing and uploadingVerification of various payroll deductionsUpdating and Editing of data in the payroll system’s Employee Masterfile and Payroll Data EntryManagement and monitoring of Employee Masterfile in payroll systemManagement and monitoring of salaries, government mandated benefits and deductions in payroll systemAssists in maintaining payroll system’s processing operationRequired Skills: Good Analytical SkillsData Entry skillsProficient in MS ExcelGood communication skillsAbility to act and operate independently with minimal supervisionMinimum Qualifications: Graduate of bachelor’s degree in Accountancy or any Business-Related CourseMinimum of 2 years experience in End to End Payroll ProcessingExcellent attention to detailsExperience in payroll system data migration and implementation

Two of Australia’s leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. TPG Telecom is the second largest telecommunications company listed on the ASX. Combining a mobile network and a fixed line network delivering exceptional performance, TPG Telecom Limited is connecting Australia for the better.We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG Telecom. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves. Job Responsibilities: <ul><li>Validation of work hours and attendance of employees.</li><li>Checking of payroll information and documentation before processing and uploading</li><li>Verification of various payroll deductions</li><li>Updating and Editing of data in the payroll system’s Employee Masterfile and Payroll Data Entry</li><li>Management and monitoring of Employee Masterfile in payroll system</li><li>Management and monitoring of salaries, government mandated benefits and deductions in payroll system</li><li>Assists in maintaining payroll system’s processing operation</li></ul>Required Skills: <ul><li>Good Analytical Skills</li><li>Data Entry skills</li><li>Proficient in MS Excel</li><li>Good communication skills</li><li>Ability to act and operate independently with minimal supervision</li></ul>Minimum Qualifications: <ul><li>Graduate of bachelor’s degree in Accountancy or any Business-Related Course</li><li>Minimum of 2 years experience in End to End Payroll Processing</li><li>Excellent attention to details</li><li>Experience in payroll system data migration and implementation</li></ul>

Payroll Associate

Dayshift! Enjoy work/life balance with no graveyard shift and have two (2) consecutive rest days guaranteedCompetitive salary package of up to PHP 27,000 including unlimited commission + allowances + HMO + incentives, COVID 19 Support including Annual Vaccination Program, 10 days Pandemic Leave and 2 days paid Vaccination LeaveHMO on the first day + 2 dependents after 3 months; Training onsite + Hybrid work arrangements after endorsement to production.Two of Australia’s leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. TPG Telecom is the second largest telecommunications company listed on the ASX. Combining a mobile network and a fixed line network delivering exceptional performance, TPG Telecom Limited is connecting Australia for the better.We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG Telecom. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.Role Purpose:Interact with potential customers and attend to their enquiries over the phone regarding Home Internet and Mobile services. Job Description:The Inbound/Outbound Sales Representatives interact with potential customers and attend to their enquiries over the phone regarding Home Internet and Mobile services. High level responsibilities include:The Inbound/Outbound Sales Representatives interact with customers and attend to their enquiries over the phone regarding Home Internet and Mobile services. High level responsibilities include:Servicing existing customers and cross-selling based on their needsMake first interaction with potential customers to buy products creating an impact to consumers.Sell the product by creating a "need" for customer highlighting the benefits of the products so customers can imagine what it feels like having our services.Ensure orders are properly submitted with the right personal information of the customer, plan, and contract, and coordinate with different teams to resolve issues or requests that may arise in the beginning of the transaction.An expert in all areas; call handling, product knowledge, objection management, sales report, processes, and even outbound skills.We are offering temporary hybrid set-up during Community Quarantine for successful applicants with a stable internet connection >10Mbps speeds.#LI-CP1Qualification:Candidate must possess at least a High School Diploma, Vocational Diploma / Host Certificate; Graduate of any 2 or 4-year course is favourable6 months’ BPO sales experience for any consumer type of productsInbound/Outbound telephone sales experience in a call centre environment is an advantageExcellent customer service attitudeAbove average English communication skills; Proficiency in English verbal and written skills is a mustFriendly, positive manner and great at establishing rapport with customersExperience with billing, credit card payments or financial matters is desiredExperience with Sales / Collections background is desiredExperience selling multi-product consumer products over the phone is an advantage

<ul><li>Dayshift! Enjoy work/life balance with no graveyard shift and have two (2) consecutive rest days guaranteed</li><li>Competitive salary package of up to PHP 27,000 including unlimited commission + allowances + HMO + incentives, COVID 19 Support including Annual Vaccination Program, 10 days Pandemic Leave and 2 days paid Vaccination Leave</li><li>HMO on the first day + 2 dependents after 3 months; Training onsite + Hybrid work arrangements after endorsement to production.</li></ul> Two of Australia’s leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. TPG Telecom is the second largest telecommunications company listed on the ASX. Combining a mobile network and a fixed line network delivering exceptional performance, TPG Telecom Limited is connecting Australia for the better.We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG Telecom. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves. Role Purpose:Interact with potential customers and attend to their enquiries over the phone regarding Home Internet and Mobile services.&nbsp; Job Description:The Inbound/Outbound Sales Representatives interact with potential customers and attend to their enquiries over the phone regarding Home Internet and Mobile services. High level responsibilities include:<ul><li>The Inbound/Outbound Sales Representatives interact with customers and attend to their enquiries over the phone regarding Home Internet and Mobile services. High level responsibilities include:</li><li class="ql-indent-1">Servicing existing customers and cross-selling based on their needs</li><li class="ql-indent-1">Make first interaction with potential customers to buy products creating an impact to consumers.</li><li class="ql-indent-1">Sell the product by creating a "need" for customer highlighting the benefits of the products so customers can imagine what it feels like having our services.</li><li class="ql-indent-1">Ensure orders are properly submitted with the right personal information of the customer, plan, and contract, and coordinate with different teams to resolve issues or requests that may arise in the beginning of the transaction.</li><li>An expert in all areas; call handling, product knowledge, objection management, sales report, processes, and even outbound skills.</li></ul>We are offering temporary hybrid set-up during Community Quarantine for successful applicants with a stable internet connection &gt;10Mbps speeds. #LI-CP1Qualification:<ul><li>Candidate must possess at least a High School Diploma, Vocational Diploma / Host Certificate; Graduate of any 2 or 4-year course is favourable</li><li>6 months’ BPO sales experience for any consumer type of products</li><li>Inbound/Outbound telephone sales experience in a call centre environment is an advantage</li><li>Excellent customer service attitude</li><li>Above average English communication skills; Proficiency in English verbal and written skills is a must</li><li>Friendly, positive manner and great at establishing rapport with customers</li><li>Experience with billing, credit card payments or financial matters is desired</li><li>Experience with Sales / Collections background is desired</li><li>Experience selling multi-product consumer products over the phone is an advantage</li></ul>

Sales Representative

Two of Australia’s leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. TPG Telecom is the second largest telecommunications company listed on the ASX. Combining a mobile network and a fixed line network delivering exceptional performance, TPG Telecom Limited is connecting Australia for the better.We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG Telecom. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.Job Responsibilities:Support our Australian residential internet, mobile phone or home phone customers with billing and account queriesResolve customer issues by telephoneProvide excellent customer serviceJob Requirements:Candidate must possess at least a High School Diploma, Vocational Diploma / Host Certificate; Graduate of any 2 or 4-year course is favourable6 to 12 months BPO Experience is preferredExcellent customer service attitudeAt least average English communication skillsExperience with billing, processing payment, credit card payments or financial matters is desiredExperience with a telecommunications or mobile account is an advantageHow we workAs a combined business we have several amazing brands across fixed and mobile, these are the principals we are using to help us create something even better together.What makes TPG great is our people, we are a strong and mighty team that do a lot and we do it well. TPG is a Company where you can truly gain experience in a dynamic and diverse work environment. Working at TPG means taking on new and exciting challenges that help you grow and develop your career. Interested? Send your resume today, we are excited to hear from you!TPG Philippines is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19.#LI-CP1

Two of Australia’s leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. TPG Telecom is the second largest telecommunications company listed on the ASX. Combining a mobile network and a fixed line network delivering exceptional performance, TPG Telecom Limited is connecting Australia for the better.We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG Telecom. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves. Job Responsibilities:<ul><li>Support our Australian residential internet, mobile phone or home phone customers with billing and account queries</li><li>Resolve customer issues by telephone</li><li>Provide excellent customer service</li></ul>Job Requirements:<ul><li>Candidate must possess at least a High School Diploma, Vocational Diploma / Host Certificate; Graduate of any 2 or 4-year course is favourable</li><li>6 to 12 months BPO Experience is preferred</li><li>Excellent customer service attitude</li><li>At least average English communication skills</li><li>Experience with billing, processing payment, credit card payments or financial matters is desired</li><li>Experience with a telecommunications or mobile account is an advantage</li></ul> How we workAs a combined business we have several amazing brands across fixed and mobile, these are the principals we are using to help us create something even better together.What makes TPG great is our people, we are a strong and mighty team that do a lot and we do it well. TPG is a Company where you can truly gain experience in a dynamic and diverse work environment. Working at TPG means taking on new and exciting challenges that help you grow and develop your career.&nbsp;Interested? Send your resume today, we are excited to hear from you!TPG Philippines is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19.#LI-CP1

TPG Mobile Support Representative

Two of Australia’s leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. TPG Telecom is the second largest telecommunications company listed on the ASX. Combining a mobile network and a fixed line network delivering exceptional performance, TPG Telecom Limited is connecting Australia for the better.We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG Telecom. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.Responsibilities:Providing a high level of confidential and efficient administrative supportExtensive diary management and coordinating a lively and complex calendar for the GM, booking of appointments, coordinating all meetings and logistics, and ensuring they are scheduled and communicated effectivelyEvent Coordination for e.g. training, all hands, etc.Prepare and edit correspondence, presentations, and spreadsheets based on notes given or diagrams, be able to understand and analyze data to complete these tasksRecord, transcribe and distribute minutes of meetingsTimely collation of monthly reports, ensuring accurate and consistent formatting and stylePlan and coordinate international and domestic travels; prepare travel logisticsInvolvement in ad-hoc business related projects as requiredHow we workAs a combined business we have several amazing brands across fixed and mobile, these are the principals we are using to help us create something even better together.What makes TPG great is our people, we are a strong and mighty team that do a lot and we do it well. TPG is a Company where you can truly gain experience in a dynamic and diverse work environment. Working at TPG means taking on new and exciting challenges that help you grow and develop your career. Interested? Send your resume today, we are excited to hear from you!TPG Philippines is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. #LI-JM1Qualifications:Minimum of 3 to 5 years’ experience as an Executive Assistant/Personal Assistant or relevant administrative support experience requiredAdvanced skills in software packages including Microsoft Office Applications (Outlook, Word, Excel, PowerPoint, SharePoint and Teams)Experience of working at regional, and or global level preferredOutstanding skills in the following: organizational and planning, time management, presentation, problem analysis and solvingCommercial awareness and/or experience managing and analyzing business informationExperience working in a professional and diverse environmentHigh attention to details of transactions, situations, and documentsExcellent written and verbal communication skillsSelf-motivation and willingness to work in a team in a fast-paced environmentQualifications in Business Studies / Administration / Management / Secretarial or similar

Two of Australia’s leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. TPG Telecom is the second largest telecommunications company listed on the ASX. Combining a mobile network and a fixed line network delivering exceptional performance, TPG Telecom Limited is connecting Australia for the better.We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG Telecom. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves. Responsibilities:<ul><li>Providing a high level of confidential and efficient administrative support</li><li>Extensive diary management and coordinating a lively and complex calendar for the GM, booking of appointments, coordinating all meetings and logistics, and ensuring they are scheduled and communicated effectively</li><li>Event Coordination for e.g. training, all hands, etc.</li><li>Prepare and edit correspondence, presentations, and spreadsheets based on notes given or diagrams, be able to understand and analyze data to complete these tasks</li><li>Record, transcribe and distribute minutes of meetings</li><li>Timely collation of monthly reports, ensuring accurate and consistent formatting and style</li><li>Plan and coordinate international and domestic travels; prepare travel logistics</li><li>Involvement in ad-hoc business related projects as required</li></ul> How we workAs a combined business we have several amazing brands across fixed and mobile, these are the principals we are using to help us create something even better together.What makes TPG great is our people, we are a strong and mighty team that do a lot and we do it well. TPG is a Company where you can truly gain experience in a dynamic and diverse work environment. Working at TPG means taking on new and exciting challenges that help you grow and develop your career.&nbsp;Interested? Send your resume today, we are excited to hear from you!TPG Philippines is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. #LI-JM1Qualifications:<ul><li>Minimum of 3 to 5 years’ experience as an Executive Assistant/Personal Assistant or relevant administrative support experience required</li><li>Advanced skills in software packages including Microsoft Office Applications (Outlook, Word, Excel, PowerPoint, SharePoint and Teams)</li><li>Experience of working at regional, and or global level preferred</li><li>Outstanding skills in the following: organizational and planning, time management, presentation, problem analysis and solving</li><li>Commercial awareness and/or experience managing and analyzing business information</li><li>Experience working in a professional and diverse environment</li><li>High attention to details of transactions, situations, and documents</li><li>Excellent written and verbal communication skills</li><li>Self-motivation and willingness to work in a team in a fast-paced environment</li><li>Qualifications in Business Studies / Administration / Management / Secretarial or similar</li></ul>

Executive Assistant

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TPG Telecom

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