Qualfon is a mission-driven company and a global provider of contact center services, integrated marketing solutions and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon has approximately 14,000 employees in 27 locations with 18 in the United States, four in the Philippines, two in Guyana, one in Mexico, one in Costa Rica and one in India. Qualfon is a full-service marketing solution and contact center service provider offering full customer lifecycle management: lead generation, end-to-end integrated marketing, multichannel customer engagement, and fulfillment. Our Mission It all starts with our mission. Qualfon’s mission is to help as many people as possible pursue their total vocation – as individuals and as members of society – by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. Be the best and make each person’s life better. The second half of that mission begins with our people; with what matters to our employees. Aside from the work-related items like good compensation, a solid career path, excellent training and a good work environment, Qualfon’s @work programs focus on your well-being, personal health, faith, family and helping the community. With our focus on improving the lives of our employees, our agent and leadership tenure is typically twice the industry average. Join us Our Qualfon University, career path initiatives, promotions and succession planning programs help aid individuals finding their total vocation. We provide the opportunity for our employees and their family members to earn an accredited high school diploma, an accredited micro degree and a certified MBA from the Rochat School of Business. We offer an array of committees on which employees may participate and serve such as the dance club, online gaming club, glee club, cooking club and photography club. We strive to provide our employees with a sense of belonging so they feel more comfortable and at home. Our agents are also offered transportation services and employee care initiatives such as clinic services, consultations, medications and vaccines. Engagement activities such as service awards, contests, donation programs and special calendar events make up a key part of our retention efforts. We also deploy an employee survey designed to evaluate employee satisfaction and their perception of their work environment and involvement. Finally, we are deeply committed to making our communities better. Approximately 1% of Qualfon’s revenue goes toward supporting our employees, their families and communities. In 2019 our employees volunteered 9,000 hours at Qualfon’s caring programs and projects that benefitted communities in need. Our Values: Qualfon STRIDES At Qualfon, we encourage STRIDES in everything we do. STRIDES represent Qualfon’s seven company values: Service Teamwork Results Integrity Dignity Encouragement Spirituality At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make a difference in somebody’s day. No matter what department you are in, you will play an important role in the customer experience. Some ways you could make an impact working with our customers include: Helping to answer questions during the healthcare Open Enrollment season (sales) Warming someone up with a hot cup of coffee on a cold day (social customer care) Making sure a furry friend gets the exercise he needs while his owners are on vacation or at work (customer service) Ensuring a new mother receives her formula sample (fulfillment) Ensuring someone stranded on the side of the road gets the help they need via roadside assistance (customer service)