IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. With 100% focused on the Travel industry, we have more than 70 marquee customers globally. IGT serves 4 in top 5 Airlines, 5 out of Top 5 Travel Companies, 4 out of Top 5 Hospitality companies. We provide digital contact center services, travel technology and innovative digital services and solutions for 100+ travel processes including Reservations and Sales, Customer Service, IROPS Management, Baggage Helpdesk, Crew Helpdesk, Chatbots, Robotic Process Automation, Travel Analytics and Social Media Services. IGT Technologies Philippines, Inc. provides integrated services and solutions to corporations worldwide in the areas of Business Process Outsourcing (BPO) and Information Technology (IT). IGT Solutions (known previously as IGT - InterGlobe Technologies) was founded in 1998 by InterGlobe Enterprises and was acquired last September, 2018 by AION Capital Partners Ltd., a venture of AION India investment Advisors Private Limited and ICICI Venture Funds Management Company Limited. Our experience— help and support desk functions, inbound and outbound call centers, database management, thousands of application development and maintenance projects, hosts of web-based technologies, and systems integration projects, all operating on mainframes and open systems technologies—can be reallocated to the benefit of Impulse Marketing. IGT is an ISO 27001:2013 and P-CMM Level 3 certified organization with its IT practices assessed at the CMM-I Level 5 and the BPO processes are ISO 9001:2008 & PCI DSS 3.2.1 certified. The organization follows Six Sigma rigor for process improvement. Vision To be the world’s greatest customer experiences company making a billion complex interactions simple every year Values At IGT we constantly strive to find a better way to deliver superior customer experience. So we have three core values that run through everything we do. INTEGRITY is observing financial and intellectual honesty. Taking personal responsibility and facing reality, regardless of consequences. CUSTOMER ORIENTATION means always seeing things from the customer’s perspective. Identifying the customer’s unstated as well as emerging needs. FUTURE-MINDEDNESS is about staying in touch with new developments. Consistently questioning existing assumptions, and making new ideas work. Join us IGT’s employs domain and customer service experts from all over the world and maintains some of the largest specifically skilled resource pools in the world. IGT’s expertise is focused on providing BPO Solutions designed to support Customer Service Desk, Sales Conversion, Customer Loyalty Program Management, in-bound and out-bound call centres, revenue integrity, etc. With some of the best thinkers, innovators and implementers within the outsourcing industry, IGT offers a tremendous value proposition in terms of accuracy, quality and cost savings. Come, be a part of the IGT world and take your career to new heights! Work environment With challenging assignments, world-class work environment & a workplace full of energy, IGT provides the right mix of professional challenges, knowledge and fun at work. Career Path IGT gives its employees ample opportunity to be a part of world-class leadership development programs. It also encourages cross-functional movement for its employees to gain meaningful exposure. Enjoying work IGT is a high-energy company filled with people who want to be challenged and rewarded for meeting those challenges. Strong and cohesive teams, a relaxed but disciplined environment and a never say die spirit makes everyone feel the camaraderie at work place. Emphasis on Training Regular training sessions by in-house and international experts to enhance team’s domain knowledge and keep them abreast of latest technology tools.