At Fusion BPO Services, we do things differently; we do things passionately and with fervor. We believe that the BPO industry is not exclusively about "outsourcing". However, it represents a continual process of growing one’s business by acquiring new customers, retaining old customers and providing service excellence – a winning formula which pays rich dividends. Established in 2002, Fusion BPO offers a diverse range of services which includes garnering potential customers, managing data efficiently, or trouble shooting technical problems and administration issues. Our host of peripheral activities is aimed to take your business ahead through a blend of manpower, technology, research and analytics. OUR VISION Fusion aims to be pioneer of change in the shared services industry & pave the way for: Impeccable Customer Service Growth-Oriented Business Associations Focused Technological Innovations Our vision is to enable future of excellence in customer satisfaction & business growth. OUR MISSION To usher in the next era of services that improve customer satisfaction & exceed expectations of clients & customers alike. With 10 years of experience serving 50+ clients across all industries, Fusion BPO Services Group delivers world-class call center, outsourcing and customer care services from 9 global centers in USA, Canada, El Salvador, Philippines and India. North American Corporation with global reach. 24/7 call center and value-added BPO services. Widespread industry experience and offerings across various verticals. Capable of serving American, European, Australian and Asia- Pacific Markets. Equipped to provide project management and reporting services Backed by Business Continuity and Disaster Recovery Management. Regional finalists for Contact Center World Awards 2015. Included among IAOP's Global Outsourcing 100 List for Best Outsourcing companies in 2015. Ranked 14th among TMC's Top 50 Teleservices Agencies. ISO 9001: 2008: Certified for Quality management systems, which demonstrates the ability to consistently provide product that meets customer and applicable statutory and regulatory requirements. ISO 27001: 2005 Certified: Standards for information security to be bought under explicit management control. PCI DSS Certified: a proprietary information security standard for organizations that handle branded credit cards from the major card schemes including Visa, MasterCard, American Express, Discover, and JCB. HIPAA Self Assessment compliant, Health Insurance Portability and Accountability Act, sets the standard for protecting sensitive patient data. Member of industry affiliations: Electronic Retailers Association (ERA) Direct Response Marketing Alliance (DRMA) Professional Association for Customer Engagement (PACE) National Association of Software and Services Companies (NASSCOM) Data Security Council of India (DSCI) Join us With over three thousand employees located on three continents, Fusion BPO Services has established itself as a premier service provider. Our varied and engaged employees offer all our services in a multitude of languages across all of our sites. We pride ourselves in offering a state of the art environment, with best in class employee benefits, compensation and career opportunities. Our company moto says it all… Harness The Power Of Fusion. The power we refer to is our valued employees around the world. Come join this exciting and growing team, and see what Fusion BPO Services can do to partner with you in achieving your career goals.