C3 is now Everise CX
C3 joined the Everise family in 2016 and since then has grown to become a leading customer experience enabler. Now C3’s premium CX is part of a larger, more holistic set of Experience Solutions set to transform the industry.
Everise CX provides full proficiency multilingual support through strategic placement of experience centers on three continents. Native speakers of over 20 languages inspire brand loyalty and foster greatly elevated, culturally informed, customer experiences.
Everise CX leverages technology to provide support how your customers want it – whether by voice, email, chat, AI-powered chatbots, video or social media. Our CX solutions rely on technology to efficiently enhance, rather than replace, the vital human touch.
Home-Based Agent Solution
Everise CX includes a robust work at home program, vital to our ability to seamlessly and efficiently accommodate uneven contact volume. Our tech stack ensures these agents operate with as much collaboration, data security and accountability as their centralized counterparts.
Everise CX offers timely and accurate data entry, case and transaction processing, offline correspondence management, imaging and order verification, which all contribute to an unambiguously elevated customer experience. We augment our strong back office proficiency with innovative robotic process automation to achieve order of magnitude increases in efficiency.
Customer Care & Loyalty
Everise CX is structured around an understanding of customer loyalty and retention as the foundation of all great brands. We help our partners keep and grow existing customer relationships through specialized outcome-focused problem solving, training in relationship building, and a focus on meeting the metrics that convert customers into true brand advocates.
Everise is a next-generation global business process outsourcing (BPO) company, offering leading-edge customer service solutions for high-growth companies, from the Fortune 500 to the world’s most beloved unicorns to high growth tech startups.
We extend CX transformation to enterprises across all customer touchpoints, to transform their consumers into fans and their products into passions through 3 distinct verticals: Customer Experience, Digital Experience and Product Experience.
With 15 experience centers located strategically across eight countries, Everise leverages the unique strengths of specific geographies and populations to provide partners with outsourced CX that is affordable, sustainable, agile, capable and fluent in over 20 languages.
Our cutting-edge solutions include multilingual, native language voice intelligence solutions, AI-powered chatbots, virtual help desk assistants, as well as enabling pre-release field and beta testing of Internet of Things (IoT) products, among traditional services. Learn more at weareeverise.com.