EastWest BPO Services is a team of experts in the fields of technology, client management and operational delivery. We have a wealth of talent representing over 100+ years of experience creating sales delivery, customer service, cost effective contact management and customized software solutions. We have a solution for your current challenges. Leveraging the team’s talents we are able to create a unique solution, tailor made for your company’s business challenges. We have offices in Atlantic City, NJ, Pasig City and San Fernando, Pamapanga. We currently have 300 employees. Eastwest BPO was founded in 2005 to provide quality, bilingual BPO Call Center services. After several years, we expanded our success into commercial avenues that include Order Entry, P/C based applications, customized call screening & call directors, Avatar call center, Call transcription Software development, Software testing, and QA. Eastwest BPO serves clients throughout the USA, and it provides services for international business as well. From inception, Eastwest BPO's commitment has always been to provide the highest quality service to our client base. By understanding fully what our customers require, we have built our reputation and our business by growing in a controlled and steady manner. Our formula of being available to our clients on a one-for-one basis has always allowed us to offer continued improvements and product enhancement and maintain the highest standards of excellence. Furthermore, we are committed to our employees. In an industry that traditionally experiences high employee and client turnover, Eastwest BPO stands alone in employee compensation and company loyalty. We offer our staff a real opportunity to earn a living, and provide comprehensive health benefits. Highly motivated employees who have a personal stake and who care about their clients and their company will always outperform their competitors. Coupled with a commitment to utilizing the best technology available, and supported with innovative applications and quality assurance, Eastwest BPO can help your company succeed. We are proud of our clients, our products, and our people. We hope to have the opportunity to demonstrate our abilities in serving your BPO needs. Let us work for you. We truly do put quality on the line. OUR STORY We started as a VOIP telco company, playing with the idea of expanding to BPO Services. We didn’t move on this idea until one single client wanted a site visit. We were forced to have an office space to show. What started out as a pain, turned out to be the start of something grand. From 10 people back in 2009, we have grown to over 300 people today. From one location, we have grown to 4 – 2 local and 2 international offices. From one client to over 50, in multiple industries. No marketing, no advertising. We grew through referral and word of mouth. Our work speaks for itself. To that one client, Thank You. It is because of you that our story began. Our People Our people are our most valuable asset. They are the ones behind all the exceptional service we deliver so we continually invest on training and skills improvement. We keep them inspired, motivated, and happy; developing a culture of fun and learning. Now, what do happy people do for you? Studies show that the happier an employee is, the better their work output is. You are always guaranteed of a high level of service all throughout. Our Commitment The personal touch is our commitment to you. We will always fit the way you want business done, and never the other way around. We will not tell you to chose from the menu of services we offer. We listen to what you need and create solutions for everything you require to scale your business to the next level. Our relationship with you matters. Our Expertise Our expertise lies in the way we utilize the best technologies for every service we provide. We have forged strong partnerships with the best providers to offer you the same level of services and solutions of even the largest BPOs out there. We have no downtime as everything is up in the cloud, ready to give you data-driven results. We believe it’s not how big a player you are in the industry, but it’s how smart you are. Let us help you grow your business the smart way. Join us EastWest Technology Solutions is a company that encourages individuals to achieve their potential. As a our employee, you have the opportunity to work in your area of expertise or try your hand at one you’re interested in, be in sales, marketing, research, product management, communication or IT. Our portfolio of clients enables staff to experience all corners of the business. There are regular training sessions to attend, events to participate in, and advancement opportunities. We’re a fast growing company – each year we grow in clientele, always striving to serve our staff and clients better. Come and experience EastWest Technology Solutions – apply for a position on the vacancies we currently have available. WHAT WE OFFER Call Center / Voice Support Software Quality Assurance Data Processing Services Software Development Digital Marketing Back Office Processing