Started by entrepreneurs, for entrepreneurs, collective solution offers a human approach to call centers. We set out nearly two decades ago to help large businesses and entrepreneurs alike grow their businesses with confidence. We are making it easier to scale their customer service divisions by managing the complexities of those operations on our side. As a team, we offer the experience of a tenured, dedicated staff without the overhead, providing our clients a cost-sensitive solution without sacrificing operational excellence. We don’t provide a service, we provide a solution. We have spent the last decade growing, refining, and excelling at delivering a top of the line customer service experience for our clients and our client’s clients. We provide them with the honest, sound solutions they require for their call center needs while offering the flexibility they require to scale seasonally based on the demands of their market. COLLECTIVE SOLUTION provides businesses with the industry leading telephone-based customer support solution at costs far less than industry averages using custom developed technology; COLLECTIVE SOLUTION is able to provide customers with a powerful tool for customer relationship management. By employing a rapid application development tool, COLLECTIVE SOLUTION can create multi-lingual customized scripts to suit the customer's specific needs. Furthermore, COLLECTIVE SOLUTION can seamlessly integrate its solutions into the clients' systems to increase efficiencies and reduce costs. COLLECTIVE SOLUTION currently operates two contact centers dedicated to servicing clients in English, Chinese and Spanish. All COLLECTIVE SOLUTION agents must successfully complete a rigorous training program and successfully pass a spelling and computer proficiency tests prior to proceeding to client specific training. Agents receive continuous additional training and are quality controlled daily. COLLECTIVE SOLUTION aims to be a world-class business service provider supporting small to medium sized companies. We strive for our clients to view us as a valued extension of their company abroad by over delivering on what is expected from us. COLLECTIVE SOLUTION team forego the quest for personal best in concert with the team effort. At COLLECTIVE SOLUTION we are one with the client. Mission COLLECTIVE SOLUTION aims to be a world-class business service provider supporting small to medium sized companies. We strive for our clients to view us as a valued extension of their company abroad by over delivering on what is expected from us. COLLECTIVE SOLUTION team forego the quest for personal best in concert with the team effort.