{"id":2309,"date":"2022-11-01T15:56:24","date_gmt":"2022-11-01T07:56:24","guid":{"rendered":"https:\/\/blog.bossjob.ph\/?p=2309"},"modified":"2023-08-29T14:16:10","modified_gmt":"2023-08-29T06:16:10","slug":"general-faq","status":"publish","type":"post","link":"https:\/\/bossjob.ph\/blog\/faq\/faq-general\/2309\/general-faq\/","title":{"rendered":"General FAQ"},"content":{"rendered":"\n<div class=\"wp-block-ht-block-toc  is-style-outline htoc htoc--position-wide toc-list-style-plain\" data-htoc-state=\"expanded\"><span class=\"htoc__title\"><span class=\"ht_toc_title\">Table of Contents<\/span><span class=\"htoc__toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\"><g fill=\"#444\"><path d=\"M15 7H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><path d=\"M15 1H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1zM15 13H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><\/g><\/svg><\/span><\/span><div class=\"htoc__itemswrap\"><ul class=\"ht_toc_list\"><li class=\"\"><a href=\"#htoc-account-settings\">Account Settings<\/a><ul class=\"ht_toc_child_list\"><li class=\"\"><a href=\"#htoc-how-do-i-change-my-email-address\">How do I change my email address ?<\/a><\/li><li class=\"\"><a href=\"#htoc-how-do-i-add-change-my-mobile-number\">How do I add\/change my mobile number ?<\/a><\/li><li class=\"\"><a href=\"#htoc-how-do-i-verify-my-mobile-number-how-to-get-my-mobile-number-verified\">How do I verify my mobile number ? How to get my mobile number verified ?<\/a><\/li><\/ul><\/li><li class=\"\"><a href=\"#htoc-notification\">Notification<\/a><ul class=\"ht_toc_child_list\"><li class=\"\"><a href=\"#htoc-i-have-trouble-receiving-email-otp-code-i-am-not-able-to-receive-email-otp-code\">I have trouble receiving email OTP code \/ I am not able to receive email OTP code&nbsp;&nbsp;<\/a><\/li><li class=\"\"><a href=\"#htoc-i-have-trouble-receiving-sms-otp-code-i-am-not-able-to-receive-sms-otp-code\">I have trouble receiving SMS OTP code \/ I am not able to receive SMS OTP code<\/a><\/li><li class=\"\"><a href=\"#htoc-how-do-i-unsubscribe-to-email-notifications\">How do I unsubscribe to email notifications ?<\/a><\/li><li class=\"\"><a href=\"#htoc-how-do-i-re-subscribe-enable-email-notifications\">How do I re-subscribe\/enable email notifications ?<\/a><\/li><li class=\"\"><a href=\"#htoc-i-am-not-able-to-receive-any-email-from-bossjob\">I am not able to receive any email from Bossjob<\/a><\/li><\/ul><\/li><li class=\"\"><a href=\"#htoc-others\">Others<\/a><ul class=\"ht_toc_child_list\"><li class=\"\"><a href=\"#htoc-common-issues-amp-solutions\">Common Issues &amp; Solutions<\/a><\/li><li class=\"\"><a href=\"#htoc-how-do-i-contact-bossjob-support\">How do I contact Bossjob support ?<\/a><\/li><li class=\"\"><a href=\"#htoc-noticed-any-bugs-facing-any-other-issues\">Noticed any bugs ? \/ Facing any other issues ?<\/a><\/li><\/ul><\/li><\/ul><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-account-settings\"><span id=\"account-settings\"><strong>Account Settings<\/strong><\/span><\/h2>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-how-do-i-change-my-email-address\"><span id=\"how-do-i-change-my-email-address\"><span style=\"font-weight: bold; text-decoration: underline;\">How do I change my email address ?<\/span><\/span><\/h6>\n\n\n\n<p>Web:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click on the arrow dropdown next to your profile picture on the top right corner > Account Settings > Account (Alternatively, click<a href=\"https:\/\/bossjob.com\/settings\" target=\"_blank\" rel=\"noreferrer noopener\"> here<\/a>)<\/li>\n\n\n\n<li>Next to \u2018<strong>Email<\/strong>\u2019 section, click on the edit symbol (pencil)<\/li>\n\n\n\n<li>Enter new email address<\/li>\n\n\n\n<li>Click the \u2018<strong>Send OTP<\/strong>\u2019 button. You will receive the OTP in your new email address.<\/li>\n\n\n\n<li>Enter the code you have received to verify your new email address.<\/li>\n<\/ul>\n\n\n\n<p>App:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>At the bottom navigation bar, navigate to the <strong>\u2018Menu\u2019<\/strong> page.&nbsp;&nbsp;<\/li>\n\n\n\n<li>On the top right corner, tap on <strong>\u2018Settings\u2019<\/strong> icon &gt; Account Security &gt; Edit email<\/li>\n\n\n\n<li>Enter new email address<\/li>\n\n\n\n<li>Tap on \u2018<strong>Send OTP<\/strong>\u2019 You will receive the OTP in your new email address.&nbsp;<\/li>\n\n\n\n<li>Enter the code you have received to verify your new email address<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-how-do-i-add-change-my-mobile-number\"><span id=\"how-do-i-add-change-my-mobile-number\"><strong><span style=\"text-decoration: underline;\">How do I add\/change my mobile number ?<\/span><\/strong><\/span><\/h6>\n\n\n\n<p>Web:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click on the arrow dropdown next to your profile picture on the top right corner > Account Settings > Account (Alternatively, click<a href=\"https:\/\/bossjob.com\/settings\" target=\"_blank\" rel=\"noreferrer noopener\"> here<\/a>)<\/li>\n\n\n\n<li>Next to \u2018<strong>Mobile Number<\/strong>\u2019 section, click on the edit symbol (pencil)<\/li>\n\n\n\n<li>Select your country (country code) and enter your mobile number<\/li>\n\n\n\n<li>Click the \u2018<strong>Send OTP<\/strong>\u2019 button. You will receive the OTP via SMS.&nbsp;<\/li>\n\n\n\n<li>Enter the code you have received to verify your new mobile number.<\/li>\n<\/ul>\n\n\n\n<p>App:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>At the bottom navigation bar, navigate to the <strong>\u2018Menu\u2019<\/strong> page.&nbsp;&nbsp;<\/li>\n\n\n\n<li>On the top right corner, tap on <strong>\u2018Settings\u2019<\/strong> icon &gt; Account Security &gt; Edit mobile number<\/li>\n\n\n\n<li>Enter new mobile number<\/li>\n\n\n\n<li>Tap on \u2018<strong>Send OTP<\/strong>\u2019 You will receive the OTP via SMS with your new mobile number.&nbsp;<\/li>\n\n\n\n<li>Enter the code you have received to verify your new mobile numb<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-how-do-i-verify-my-mobile-number-how-to-get-my-mobile-number-verified\"><span id=\"how-do-i-verify-my-mobile-number-how-to-get-my-mobile-number-verified\"><strong>How do I verify my mobile number ? How to get my mobile number verified ?<\/strong><\/span><\/h6>\n\n\n\n<p>Web:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click on the arrow dropdown next to your profile picture on the top right corner > Account Settings > Account (Alternatively, click<a href=\"https:\/\/bossjob.com\/settings\" target=\"_blank\" rel=\"noreferrer noopener\"> here<\/a>)<\/li>\n\n\n\n<li>Next to \u2018<strong>Mobile Number<\/strong>\u2019 section, click on the edit symbol (pencil icon)<\/li>\n\n\n\n<li>Double check your mobile number, edit it if you would like to change to a different number.<\/li>\n\n\n\n<li>Click the \u2018<strong>Send OTP<\/strong>\u2019 button. You will receive the OTP via SMS.&nbsp;<\/li>\n\n\n\n<li>Enter the code you have received to verify your new mobile number.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>App:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>At the bottom navigation bar, navigate to the <strong>\u2018Menu\u2019<\/strong> page.&nbsp;&nbsp;<\/li>\n\n\n\n<li>On the top right corner, tap on <strong>\u2018Settings\u2019<\/strong> icon &gt; Account Security &gt; Edit mobile number<\/li>\n\n\n\n<li>Enter new mobile number<\/li>\n\n\n\n<li>Tap on \u2018<strong>Send OTP<\/strong>\u2019 You will receive the OTP via SMS with your new mobile number.&nbsp;<\/li>\n\n\n\n<li>Enter the code you have received to verify your new mobile number<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-notification\"><span id=\"notification\">Notification<\/span><\/h2>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-i-have-trouble-receiving-email-otp-code-i-am-not-able-to-receive-email-otp-code\"><span id=\"i-have-trouble-receiving-email-otp-code-i-am-not-able-to-receive-email-otp-code\"><strong><strong><span style=\"text-decoration: underline;\">I have trouble receiving email OTP code \/ I am not able to receive email OTP code&nbsp;<\/span><\/strong>&nbsp;<\/strong><\/span><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check the <strong>\u2018Spam\u2019<\/strong> folder in your email account<\/li>\n\n\n\n<li>Click on \u2018<strong>Send OTP<\/strong>\u2019 again to get another OTP<\/li>\n<\/ul>\n\n\n\n<p>If none of the above works for you, please contact us at <a href=\"mailto:support@bossjob.com\">support@bossjob.com<\/a><\/p>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-i-have-trouble-receiving-sms-otp-code-i-am-not-able-to-receive-sms-otp-code\"><span id=\"i-have-trouble-receiving-sms-otp-code-i-am-not-able-to-receive-sms-otp-code\"><strong><span style=\"text-decoration: underline;\">I have trouble receiving SMS OTP code \/ I am not able to receive SMS OTP code<\/span><\/strong><\/span><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ensure that you have selected the right country code<\/li>\n\n\n\n<li>Restart your phone and try requesting for OTP again<\/li>\n\n\n\n<li>If you are still unable to receive the OTP, please check if you are able to receive SMS from another mobile number. If you are able to receive SMS from another mobile number, it is likely a merchant issue. Please check with the respective merchant\u2019s customer support.<\/li>\n<\/ul>\n\n\n\n<p>If none of the above works for you, please contact us at <a href=\"mailto:support@bossjob.com\">support@bossjob.com<\/a><\/p>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-how-do-i-unsubscribe-to-email-notifications\"><span id=\"how-do-i-unsubscribe-to-email-notifications\"><strong><span style=\"text-decoration: underline;\">How do I unsubscribe to email notifications ?<\/span><\/strong><\/span><\/h6>\n\n\n\n<p>Web:<\/p>\n\n\n\n<p>Go to Account Settings &gt; Account &gt; Notification section. You may toggle\/untoggle the options to enable\/disable different types of email notification you will be receiving.&nbsp;<\/p>\n\n\n\n<p>App:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>At the bottom navigation bar, navigate to the <strong>\u2018Menu\u2019<\/strong> page.&nbsp;&nbsp;<\/li>\n\n\n\n<li>On the top right corner, tap on <strong>\u2018Settings\u2019<\/strong> icon &gt; Account Security &gt; Notifications&nbsp;<\/li>\n\n\n\n<li>You may toggle\/untoggle the options to enable\/disable different types of email notification you will be receiving.<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-how-do-i-re-subscribe-enable-email-notifications\"><span id=\"how-do-i-re-subscribe-enable-email-notifications\"><strong><span style=\"text-decoration: underline;\">How do I re-subscribe\/enable email notifications ?<\/span><\/strong><\/span><\/h6>\n\n\n\n<p>Web:<\/p>\n\n\n\n<p>Go to Account Settings &gt; Account &gt; Notification section. You may toggle\/untoggle the options to enable\/disable different types of email notification you will be receiving.&nbsp;<\/p>\n\n\n\n<p>Still having trouble ? Contact us at <a href=\"mailto:support@bossjob.com\">support@bossjob.com<\/a> for assistance.<\/p>\n\n\n\n<p>App:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>At the bottom navigation bar, navigate to the <strong>\u2018Menu\u2019<\/strong> page.&nbsp;&nbsp;<\/li>\n\n\n\n<li>On the top right corner, tap on <strong>\u2018Settings\u2019<\/strong> icon &gt; Account Security &gt; Notifications&nbsp;<\/li>\n\n\n\n<li>You may toggle\/untoggle the options to enable\/disable different types of email notification you will be receiving.<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-i-am-not-able-to-receive-any-email-from-bossjob\"><span id=\"i-am-not-able-to-receive-any-email-from-bossjob\"><strong><span style=\"text-decoration: underline;\">I am not able to receive any email from Bossjob<\/span><\/strong><\/span><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check the <strong>\u2018Spam\u2019<\/strong> folder in your email account<\/li>\n\n\n\n<li>If you are using a corporate email, ensure that your corporate network did not block any inbound emails from us.&nbsp;<\/li>\n\n\n\n<li>Still having trouble ? Contact us at <a href=\"mailto:support@bossjob.com\">support@bossjob.com<\/a> for assistance.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-others\"><span id=\"others\">Others<\/span><\/h2>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-common-issues-amp-solutions\"><span id=\"common-issues-solutions\"><strong><span style=\"text-decoration: underline;\">Common Issues &amp; Solutions<\/span><\/strong><\/span><\/h6>\n\n\n\n<p>If you encounter any issue while using the website\/app, please try the following steps to resolve:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Make sure to use the latest browser versions\/app version<\/li>\n\n\n\n<li>Access the website\/app on another device<\/li>\n\n\n\n<li>For web: Clear browser <strong>cookies and cache<\/strong> (<a href=\"https:\/\/support.google.com\/accounts\/answer\/9098093?co=GENIE.Platform=Desktop&amp;hl=en&amp;visit_id=636784641148704818-1959193110&amp;rd=1\">Instructions<\/a>)<\/li>\n\n\n\n<li>For app: Clear cache via Account Settings &gt; General &gt; Storage<\/li>\n\n\n\n<li>Enable <strong>Javascript<\/strong> (<a href=\"https:\/\/www.enable-javascript.com\/\">Instructions<\/a>)<\/li>\n\n\n\n<li>Enable <strong>Cookies<\/strong> (<a href=\"https:\/\/support.google.com\/accounts\/answer\/61416?co=GENIE.Platform%3DDesktop&amp;hl=en\">Instructions<\/a>)<\/li>\n\n\n\n<li>Access the website\/app with a more stable internet connection<\/li>\n\n\n\n<li><\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-how-do-i-contact-bossjob-support\"><span id=\"how-do-i-contact-bossjob-support\"><strong>How do I contact Bossjob support ?<\/strong><\/span><\/h6>\n\n\n\n<p>You may contact us at <a href=\"mailto:support@bossjob.com\">support@bossjob.com<\/a><\/p>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"htoc-noticed-any-bugs-facing-any-other-issues\"><span id=\"noticed-any-bugs-facing-any-other-issues\"><strong><span style=\"text-decoration: underline;\">Noticed any bugs ? \/ Facing any other issues ?<\/span><\/strong><\/span><\/h6>\n\n\n\n<p>Web:&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p id=\"htoc-please-write-in-to-support-bossjob-com-provide-as-many-details-as-you-can-to-let-us-help-you-better-your-name-email-your-bossjob-account-email-date-you-first-noticed-this-bug-what-happened-what-did-you-expect-to-happen-screenshot-please-add-screenshot-if-you-have-one\">Please write in to <a href=\"mailto:support@bossjob.com\">support@bossjob.com<\/a>. <br>Provide as many details as you can to let us help you better.&nbsp;<br>Your name:<br>Email (your bossjob account email):<br>Date you first noticed this bug:&nbsp;<br>What happened ?:<br>What did you expect to happen ?:<br>Screenshot (please add screenshot if you have one):<\/p>\n<\/div><\/div>\n\n\n\n<p>App:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>At the bottom navigation bar, navigate to the <strong>\u2018Menu\u2019<\/strong> page.&nbsp;&nbsp;<\/li>\n\n\n\n<li>On the top right corner, tap on <strong>\u2018Settings\u2019<\/strong> icon &gt;&nbsp; Help &amp; Feedback<\/li>\n\n\n\n<li>On the top right corner again, tap on \u2018<strong>Feedback<\/strong>\u2019<\/li>\n\n\n\n<li>Provide as many details as you can to let us help you better.&nbsp;<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"Account Settings How do I change my email address ? Web: App: How do I add\/change my mobile&hellip;\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[188,189],"tags":[],"class_list":{"0":"post-2309","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-faq","7":"category-faq-general"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.3 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>General FAQ - Bossjob Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bossjob.ph\/blog\/faq\/faq-general\/2309\/general-faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"General FAQ\" \/>\n<meta property=\"og:description\" content=\"Account Settings How do I change my email address ? 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