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Metacom Business Process OutsourcingJob Description
- Allowances
Meal Allowance
- Employee Recognition and Rewards
Performance Bonus, Annual Appraisal, Holiday Gifts, Incentives
- Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
- Insurance Health & Wellness
Accidental Death & Dismemberment Insurance, HMO
- Perks Benefits
Annual Company Trip, Company Equipment, Training Subsidy
- Professional Development
Job Training, Professional Development
- Time Off & Leave
Sick Leave, Vacation Leave, Volunteer Time Off
Description
- Provide excellent customer service via phone.
- Manage inbound and outbound calls efficiently.
- Address customer inquiries and resolve issues promptly.
- Document call details accurately in the system.
- Maintain knowledge of products and services.
- Work collaboratively with team members.
- Achieve performance and quality metrics.
Requirements
- Educational Qualifications: Bachelor's degree required.
- Experience Level: Less than 1 year of experience in customer service or call center roles.
- Skills and Competencies: Proficient in handling sales pipelines, excellent customer service skills, and effective communication abilities.
- Working Conditions: Office environment, may require sitting for extended periods.
- Qualities and Traits: Strong problem-solving skills, adaptability, and a positive attitude.
Elizabeth Agapito
HR ManagerMetacom Business Process Outsourcing
High response rate
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