Hiring Customer Support Specialist | Salary ₱20000 - ₱25000 | Bossjob
Remote24

Customer Support Specialist

₱20,000 - ₱25,000

xp_lvl1 - 3 years
educationBachelor
jobTypeFull-time
Customer Support Specialist₱20,000 - ₱25,000
locationPasigworkExperience1 - 3 years
educationBachelorjobTypeFull-time
Posted on 08 November 2019

Job Description

Posted on 08 November 2019

Your key responsibilities will include:


  • Answer inbound calls and emails within set service levels
  • Address customer inquiries or concerns relating to orders and order progress
  • Assist customers on billing and payment issues and payment extensions
  • Diagnose technical issues and help customers through to fix various technical problems
  • Assist in modem configuration
  • Provide technical support to ensure service is within acceptable range
  • Initiate outbound contact to resolve escalated concerns
  • Lodge Fault Tickets where necessary and appropriate
  • Coordinate with Internal and External technicians
  • Acknowledge and resolve customer complaints and escalate as needed
  • Ensure records are kept accurate and all interactions are documented
  • Provide feedback on current processes and accuracy of system tools to generate improvement

Requirements

Your key responsibilities will include:


  • 1 YEAR EXPERIENCE IN A AUSTRALIAN TELCO ACCOUNT
  • Answer inbound calls and emails within set service levels
  • Address customer inquiries or concerns relating to orders and order progress
  • Assist customers on billing and payment issues and payment extensions
  • Diagnose technical issues and help customers through to fix various technical problems
  • Assist in modem configuration
  • Provide technical support to ensure service is within acceptable range
  • Initiate outbound contact to resolve escalated concerns
  • Lodge Fault Tickets where necessary and appropriate
  • Coordinate with Internal and External technicians
  • Acknowledge and resolve customer complaints and escalate as needed
  • Ensure records are kept accurate and all interactions are documented
  • Provide feedback on current processes and accuracy of system tools to generate improvement


Skills / Software

English languageWritten communicationCall CenterExcellent Communication SkillsTechnical SupportCustomer Service

Working Location

Emerald Ave, Brgy. San Antonio Ortigas Center , Pasig

Job Description

minus

Your key responsibilities will include:


  • Answer inbound calls and emails within set service levels
  • Address customer inquiries or concerns relating to orders and order progress
  • Assist customers on billing and payment issues and payment extensions
  • Diagnose technical issues and help customers through to fix various technical problems
  • Assist in modem configuration
  • Provide technical support to ensure service is within acceptable range
  • Initiate outbound contact to resolve escalated concerns
  • Lodge Fault Tickets where necessary and appropriate
  • Coordinate with Internal and External technicians
  • Acknowledge and resolve customer complaints and escalate as needed
  • Ensure records are kept accurate and all interactions are documented
  • Provide feedback on current processes and accuracy of system tools to generate improvement

Job Requirements

plus

Your key responsibilities will include:


  • 1 YEAR EXPERIENCE IN A AUSTRALIAN TELCO ACCOUNT
  • Answer inbound calls and emails within set service levels
  • Address customer inquiries or concerns relating to orders and order progress
  • Assist customers on billing and payment issues and payment extensions
  • Diagnose technical issues and help customers through to fix various technical problems
  • Assist in modem configuration
  • Provide technical support to ensure service is within acceptable range
  • Initiate outbound contact to resolve escalated concerns
  • Lodge Fault Tickets where necessary and appropriate
  • Coordinate with Internal and External technicians
  • Acknowledge and resolve customer complaints and escalate as needed
  • Ensure records are kept accurate and all interactions are documented
  • Provide feedback on current processes and accuracy of system tools to generate improvement


Skills / Software

plus
English languageWritten communicationCall CenterExcellent Communication SkillsTechnical SupportCustomer Service

Working Location

plus
Emerald Ave, Brgy. San Antonio Ortigas Center , Pasig

About the company

Remote 24 provides dedicated remote staff and offshore staffing services to Small and Medium Enterprises in Australia. We specialize in providing high-quality staff in customer support, back-office and digital marketing who securely work for our Australian clients from our best in class office facilities in the Philippines.

IndustriesBPO
Employees0 - 50

Recruiter

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RecruiterRemote24 Careers Team  
0% response rate, respond within a monthLast active 08/11/2019
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