Hiring Customer Support Associates | Online Movie Streaming | Pampanga | Salary ₱10000 - ₱20000 | Bossjob
TaskUs PH

Customer Support Associates | Online Movie Streaming | Pampanga

₱10,000 - ₱20,000

xp_lvl1 - 3 years
educationNot required
jobTypeFull-time
Customer Support Associates | Online Movie Streaming | Pampanga₱10,000 - ₱20,000
locationAngelesworkExperience1 - 3 years
educationNot requiredjobTypeFull-time
Posted on 11 July 2019

Job Description

Posted on 11 July 2019

Customer Support Associates | Online Movie Streaming | Pampanga


What does a TaskUs Teammate really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch.


As a Teammate, you must provide the following to our clients:


- World-class service to our clients: you will do this in an accurate, efficient and respectful manner on every call as measured by different performance metrics.

- Good Customer Satisfaction and Experience: you will ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.

- Meet and exceed client mandated KPI's (Key Performance Indicators): you will ensure consistent performance based on a continuous improvement model.

- Keep things confidential: all login and Passwords (both Internal & External) are kept confidential.

- Participate in training to improve your work: you must participate in all Internal and External mandated trainings and/or seminars.

- Be aware of TaskUs policies: You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of functional area and company policies and procedures.

- Provide feedback: you will give feedback to management concerning possible problems or areas of improvement.

- You will also perform other duties as assigned by management.

Requirements

So, do you have what it takes to become a teammate?


Requirements:


What exactly are we looking for? Well, we need the following:


- Willing to work on cyclical schedules.

- Experience on phone, email and live chat support. Plus, experience in Customer Service, Sales, Billing, Collections and Technical Support. These are all not required but a plus!

- Someone with strong verbal and written communication and comprehension skills.

- Someone who’s computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications.

- Can you type at least 30 WPM for voice and 35 WPM for Non-Voice campaigns? That’s what we need!

- We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction.

- A person who’s resourceful, able to multitask and has high attention to details will be a great addition to the team.


If you’re someone who’s self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you.

Working Location

8F, Two West Aeropark, CGC, Clark Freeport Zone, Pampanga, Angeles

Job Description

minus

Customer Support Associates | Online Movie Streaming | Pampanga


What does a TaskUs Teammate really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch.


As a Teammate, you must provide the following to our clients:


- World-class service to our clients: you will do this in an accurate, efficient and respectful manner on every call as measured by different performance metrics.

- Good Customer Satisfaction and Experience: you will ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.

- Meet and exceed client mandated KPI's (Key Performance Indicators): you will ensure consistent performance based on a continuous improvement model.

- Keep things confidential: all login and Passwords (both Internal & External) are kept confidential.

- Participate in training to improve your work: you must participate in all Internal and External mandated trainings and/or seminars.

- Be aware of TaskUs policies: You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of functional area and company policies and procedures.

- Provide feedback: you will give feedback to management concerning possible problems or areas of improvement.

- You will also perform other duties as assigned by management.

Job Requirements

plus

So, do you have what it takes to become a teammate?


Requirements:


What exactly are we looking for? Well, we need the following:


- Willing to work on cyclical schedules.

- Experience on phone, email and live chat support. Plus, experience in Customer Service, Sales, Billing, Collections and Technical Support. These are all not required but a plus!

- Someone with strong verbal and written communication and comprehension skills.

- Someone who’s computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications.

- Can you type at least 30 WPM for voice and 35 WPM for Non-Voice campaigns? That’s what we need!

- We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction.

- A person who’s resourceful, able to multitask and has high attention to details will be a great addition to the team.


If you’re someone who’s self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you.

Working Location

plus
8F, Two West Aeropark, CGC, Clark Freeport Zone, Pampanga, Angeles

About the company

TaskUs is a global outsourcing company headquartered in the greater Los Angeles Metro area that provides exceptional back office support and customer care solutions to some of the world’s most notable brands and disruptive companies.TaskUs provides next generation customer experience that powers the world's most disruptive companies through the partnership of amazing people and innovative technolo...

IndustriesBPO
Employees> 1000

Recruiter

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RecruiterJoan Mary Angela Cruz  
100% response rate, respond within a monthLast active 16/10/2019
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